09-21-2017 05:50 PM
I purchased my Lenovo Ideapad 320-15IAP on 9/14/17 and received in 9/19/17. It runs Windows 10 Home (64-bit).
Upon initial boot-up, I was prompted to do all the Windows 10 Updates. Everything worked fine. Yesterday 9/20/17 I called someone on Facebook Messenger and had no issues. Then, today, 9/21/17, I tried to call and suddenly they couldn't hear me. I went through the following troubleshooting steps:
1) Used internal troubleshooter. The worst it could come up with was that I had a "generic" audio driver.
2) Opened up sound properties, checked recording devices. Realtek was a) enabled, b) the default, c) not muted.
3) Used automatic system and driver update, reboot. (Note it only recommended a BIOS update.)
4) Manually uninstalled audio device/driver, reboot, manually reinstall audio device/driver from Lenovo website, reboot.
(All the while, confirming multiple times that the microphone was enabled, default, and not muted. Also checking in other programs to see if it would work.)
Nothing has worked. I don't know if this is something I can fix at this point, or if there's a hardware failure and I need to return/exchange the laptop. The computer itself insists that everything is working fine, at least in terms of drivers, and it is recognizing the mic. Note I do have sound, just no recording ability with the internal mic. Help?
09-21-2017 10:19 PM
Welcome to the Lenovo community,
Please go through this thread and see if the issue gets resolved
Hope the above information helps and please let us know how you go about.
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