cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
rachelalyse94
Blue Screen Again
Posts: 1
Registered: ‎09-21-2017
Location: US
Views: 7,626
Message 1 of 4

Lenovo Ideapad 320-15IAP Internal Microphone issues

I purchased my Lenovo Ideapad 320-15IAP on 9/14/17 and received in 9/19/17. It runs Windows 10 Home (64-bit).

 

Upon initial boot-up, I was prompted to do all the Windows 10 Updates. Everything worked fine. Yesterday 9/20/17 I called someone on Facebook Messenger and had no issues. Then, today, 9/21/17, I tried to call and suddenly they couldn't hear me. I went through the following troubleshooting steps:

 

1) Used internal troubleshooter. The worst it could come up with was that I had a "generic" audio driver.

2) Opened up sound properties, checked recording devices. Realtek was a) enabled, b) the default, c) not muted.

3) Used automatic system and driver update, reboot. (Note it only recommended a BIOS update.)

4) Manually uninstalled audio device/driver, reboot, manually reinstall audio device/driver from Lenovo website, reboot.

(All the while, confirming multiple times that the microphone was enabled, default, and not muted. Also checking in other programs to see if it would work.)

 

Nothing has worked. I don't know if this is something I can fix at this point, or if there's a hardware failure and I need to return/exchange the laptop. The computer itself insists that everything is working fine, at least in terms of drivers, and it is recognizing the mic. Note I do have sound, just no recording ability with the internal mic. Help?

Retired Support Specialist
Posts: 182
Registered: ‎07-19-2017
Location: IN
Views: 7,594
Message 2 of 4

Re: Lenovo Ideapad 320-15IAP Internal Microphone issues

Hi Rachelalyse94,

 

Welcome to the Lenovo community,

 

Please go through this thread and see if the issue gets resolved

 

Hope the above information helps and please let us know how you go about.

 

Please feel free to post in Lenovo Community Forums if you have any further queries!

 

Regards,

Rameez

 

Tap that kudos button if I helped.
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

Mwendaz
Paper Tape
Posts: 1
Registered: ‎10-12-2017
Location: ZW
Views: 7,395
Message 3 of 4

Re: Lenovo Ideapad 320-15IAP Internal Microphone issues

Go to Microphone privacy settings turn it on scroll down and check whether the app you are using the mic on is turned on. This worked for me good luck.

AndiB
Blue Screen Again
Posts: 2
Registered: ‎01-20-2018
Location: US
Views: 6,526
Message 4 of 4

Re: Lenovo Ideapad 320-15IAP Internal Microphone issues

After 3 days of attempting to fix my audio driver issues, this link was a godsend. Worked on my ideapad 320 15iap 80xr. THANK YOU!!

Check out current deals!


Shop current deals

Top Kudoed Authors