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09-22-2017

US

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Lenovo Ideapad 320-15IAP Internal Microphone issues

2017-09-22, 0:50 AM

I purchased my Lenovo Ideapad 320-15IAP on 9/14/17 and received in 9/19/17. It runs Windows 10 Home (64-bit).

 

Upon initial boot-up, I was prompted to do all the Windows 10 Updates. Everything worked fine. Yesterday 9/20/17 I called someone on Facebook Messenger and had no issues. Then, today, 9/21/17, I tried to call and suddenly they couldn't hear me. I went through the following troubleshooting steps:

 

1) Used internal troubleshooter. The worst it could come up with was that I had a "generic" audio driver.

2) Opened up sound properties, checked recording devices. Realtek was a) enabled, b) the default, c) not muted.

3) Used automatic system and driver update, reboot. (Note it only recommended a BIOS update.)

4) Manually uninstalled audio device/driver, reboot, manually reinstall audio device/driver from Lenovo website, reboot.

(All the while, confirming multiple times that the microphone was enabled, default, and not muted. Also checking in other programs to see if it would work.)

 

Nothing has worked. I don't know if this is something I can fix at this point, or if there's a hardware failure and I need to return/exchange the laptop. The computer itself insists that everything is working fine, at least in terms of drivers, and it is recognizing the mic. Note I do have sound, just no recording ability with the internal mic. Help?

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183 Posts

07-19-2017

IN

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Re: Lenovo Ideapad 320-15IAP Internal Microphone issues

2017-09-22, 5:19 AM

Hi Rachelalyse94,

 

Welcome to the Lenovo community,

 

Please go through this thread and see if the issue gets resolved

 

Hope the above information helps and please let us know how you go about.

 

Please feel free to post in Lenovo Community Forums if you have any further queries!

 

Regards,

Rameez

 

Tap that kudos button if I helped.
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

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1 Posts

10-13-2017

ZW

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Re: Lenovo Ideapad 320-15IAP Internal Microphone issues

2017-10-13, 6:25 AM

Go to Microphone privacy settings turn it on scroll down and check whether the app you are using the mic on is turned on. This worked for me good luck.

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3 Posts

01-20-2018

US

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Re: Lenovo Ideapad 320-15IAP Internal Microphone issues

2018-01-21, 22:00 PM
After 3 days of attempting to fix my audio driver issues, this link was a godsend. Worked on my ideapad 320 15iap 80xr. THANK YOU!!
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8351 Posts

01-13-2008

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Re: Lenovo Ideapad 320-15IAP Internal Microphone issues

2018-01-21, 22:03 PM

The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored - questions and answers belong in the forum so that others may contribute and benefit. ... GeezBlog

 

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