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Anonymous_User
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Message 1 of 2

Lenovo Ideapad 320 15IKB Machine number 80XL033MIN, 8GB RAM but only 4 GB detecting.

Hii,

 

I have Lenovo Ideapad 320 15IKB with Machine number 80XL033MIN, 8GB RAM (4GB Removable + 4GB Non-Removable), 1TB HDD, Windows 10 Home.  Two months ago my 4GB RAM (Removable)  stopped detecting and working. So I complained in customer care about replacement. 

But after replacement and after 2 months, I am facing the same problem again.  So I complained again. But I think engeneer will replace RAM again and I can face the same problem again in the future. This is not a permanent solution.  What should I do now? 

 

Can there be a motherboard problem? Because in diagnosis results there is no problem in the motherboard and without detection of problem engineer is not going to replace the motherboard. What should I do?

 

Thank You.

Anonymous_User
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Message 2 of 2

Betreff: Lenovo Ideapad 320 15IKB Machine number 80XL033MIN, 8GB RAM but only 4 GB detecting.

Well, I personally think that your motherboard somehow might be defective. To have 2 RAM sticks kick the bucket within such a short amount of time, you'd have to be really unlucky. That is really unlikely to be the actual RAM sticks fault, maybe something is up with the slot (like a bent pin which just causes trouble later, but not initially) which cannot necessarily be seen from the outside.

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