05-28-2018 08:31 AM - last edited on 05-31-2018 01:29 AM by Pavlo_Lenovo
hi!after powering up my Lenovo Ideapad 320 and logging in my account,my Windows 10 wi) not start up. This is a prompt that will appear that the C/windows/system32/config/systemprofile/desktop is unavailable. After I powered up my laptop there was a message in the screen that it will update my apps to be safe online and when I logged in my account, Windows then will not start up
Please help me on thoa problem
05-28-2018 09:33 AM
Welcome to the Community Forums.
Would you have any important data in the machine needed to back up?
It would appear that Windows cannot build the user account. It may be better is you try to create another user account like a local administrator account to boot from and compare.
Update us how it goes.
05-28-2018 09:44 AM
Did you recently recieve any new Windows update.
What you can do is to go on safe mode with networking.
Check if you machine have recently had updates checking with the windows update date.
Uninstall previous updates by thr right click option.
Try to read this reference to check if you are also affected.
05-28-2018 01:13 PM
You can check back the other updates similar to the dates before the issue happened so you can get to decide on uninstalling it.
Going to the device manager, you can check your video driver and right click for option to rollback drivers if same black screen appears on another user administrator account.