10-13-2018 03:37 PM - edited 10-13-2018 03:42 PM
Hello everyone, I am at about the end of my patience with an Ideapad 330 that I'm having issues with.
The unit worked fine for 3 days, and on the 4th day it started showing a black screen after logging in (Mouse cursor is there, but that's it).
I didn't initially think much of it, but pressing Ctrl+Alt+Del and selecting Task manager results in nothing happening.
Logging out and shutting down is about the only thing that works, Task manager never shows up, neither does the desktop even if you wait 45 minutes.
So what I have tried is this..
-A system restore - Failed, unable to write excel.exe and there is only 1 system restore point.
-System Reset (Saving Files) Fails and reverts (takes 1+ hours)
-Booting into Safe-mode (any mode besides command prompt) will not boot, The task manager will load as well as the command prompt but nothing else will. If I boot into safe mode with networking or just regular Safe Mode I will get the same black screen after login with the mouse.
-Created second account to see if the problem persists across profiles (it does).
-I have not been able to troubleshoot any drivers because I cannot get to any menu that allows me to access the Device Manager.
I suspect if it is a driver maybe it could be changed from the command prompt with pnputil but I don't know what the offending driver would be, or how to use pnputil correctly.
-Reinstallation Media - I was able to boot off of a flash drive successfully to try and format then reinstall windows, but the windows 10 installer does not see the hard drive, and I cannot find any inf files on the Lenovo website applicable to this model.
-Secondary display - read on one of the forums that it may have to do with the built-in display driver and to try an external, external had the same result.
I have tried most of these things at least twice and I still cannot get this junker to work. I suspect it is a bad windows update, but since I have reset the computer there is no Revert to a previous build option. I also connected to wireless and left it to try and download/install updates after logging in (gave it a few hours) and still the problem persists. Checked into the issue with KB4103721 causing issues with SSD drives, but the C drive has a label of SSD, but it clearly is not as you can hear it grinding away when it boots or does anything really.
Lenovo Ideapad 330-15IKB (Type 81DE) Laptop (ideapad) - Type 81DE
Here is the driver page for it
If anyone has any insight that would be awesome, I am likely going to return it if I can't figure it out by monday.
10-13-2018 10:57 PM
Welcome to the Community Forums.
May I know if you can still access the desktop screen? If yes, you may try to update the BIOS that is the last option that you can try.
Update us how it goes.
10-14-2018 01:11 PM
I am not able to access the desktop screen or launch almost any exe from the command prompt.
If I boot normally and login I can't get the task manager to show up to launch a task, Explorer in this case, or cmd prompt for that matter.
In safe mode (command prompt) I can only seem to get the task manager and msconfig to launch. Everything else fails, explorer, or running any exe or msi from the command prompt. It basically says command prompt ended unexpectedly or something of that nature and I have to log out and log back in to get it to show again. I had tried to install a windows update this way which was how I figured out I could only launch taskmg or msconfig so far. Occasionally I can get regedit to run.
10-14-2018 01:29 PM
I did download that to a flash drive and ran it from the command prompt, the program installed and when it went to perform the bios update it says "Insert system battery" then closes.
10-14-2018 10:05 PM
As far as I could tell the Bios update did not push through. I tried it, then after it seems that it just closed I did try it again and the same thing. The progress bar(s) didn't go past 1% and it closes.
I had to run it in safe mode, so there shouldn't have been anything interfering with it.
10-14-2018 10:17 PM
Have you tried installing the BIOS update without going to Safe Mode? If yes, then at this point what I can recommend is to have it repair. You may reach out to our local support team to setup a service request just click on the link below to get the contact details.
10-14-2018 11:30 PM
I can't run anything in windows if I'm not in safe mode.
If the machine is booted without being in safe mode nothing will respond after the login screen.
In many cases the login screen flashes as if the resolution is changed over and over and you can't even login.
If I am able to succesfully login I will get the black screen (with cursor), I can press Ctrl+Alt+Del and get the Log-out, Task Manager, etc. Menu, but none of the options work except for Log Out. If I click on Task Manager I get a spinning cursor for about a second, then just sitting back at the black screen. So I can't effectively run anything. If I could at least get the task manager to show up I think I could make it somewhere.
An additional thing I tried on friday was the sticky keys reset so I could run an application while at the login screen, but that did not work either, When I execute a program from the command prompt even prior to being logged-in it says the command processor has stopped and gives me the close program message. I thought initially it was an elevation issue, so I ran the command prompt again after starting it from it's proper location which considers the instance as being ran by trusted installer, However executing programs still fails with the same error. I know in normal scenarios that this method can work as I have done it before on a machine to force a malware scan on a user profile prior to login.
My best guess is this thing does have some issue with bios, or it has some kind of hardware issue.
10-15-2018 12:41 AM
As we cannot proceed with updating the BIOS, it would be best to have our repair facility to fully diagnose the issue and fix it. For warranty claim, please contact our support using the details in the link below,
https://pcsupport.lenovo.com/us/en/supportphonelist (Enter Serial Number > Select Region).
01-28-2020 01:19 PM
I am encountering similar circumstances. My laptop shows the Lenovo loading screen, when powering on.
However, afterwards it goes blank and the mouse pointer has a loading circle on it. I tried turning it off and on again, but it didnt work.
Sources online told me to remove the battery but it is a non-removable battery laptop.
The screen is timing out as if it was working normally, but the visuals are not showing.
Attached is a picture of the screen.
I have very important documents on the laptop and I wish to get it working again.
I am concerned that the 'crash' may have been caused from a lack of storage, however, only the Drive is filled.
What can I do?!