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bjfonseca1971
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Message 1 of 10

Lenovo Ideapad 500-15ACZ restart issue - Windows 10 Dec. 2017 update

Hello,

 

For more than a year now, I have been using my Lenovo laptop without any problems (Model: 500-15ACZ Laptop (ideapad) Serial Number ####### Machine Type Model 80K4001MUS with Windows 10-64Bits.)

 

About 2 days ago, Windows 10 pushed an update.

 

Since then, I have the following problem: whenever I boot the machine, it works fine for a couple of minutes and then, while working, the screen unexpectedly turns blank and the computer restarts without any warning. After restarting, the machine works fine for the rest of the day.

 

This has already happened 2 times and, needless to say, it is worrysome to have a computer that can crash at any minute unexpectedly.

 

Have any one been experiencing the same problem with this latest Windows 10 update? Would anyone have a solution?

 

Thanks,

BFonseca

 

Mod's Edit: Serial number removed from public view to protect member from its unwanted use.

 

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JDGillis
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Message 2 of 10

Re: Lenovo Ideapad 500-15ACZ restart issue - Windows 10 Dec. 2017 update

Is there anything reported in the Windows Even Logs when that happens?    Also check the C:\Windows folder for any recent MEMORY.DMP files that would indicate Widows is crashing (BSOD), and check for any updated drivers via Lenovo Companion, or manually from https://support.lenovo.com/us/en/.

bjfonseca1971
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Message 3 of 10

Re: Lenovo Ideapad 500-15ACZ restart issue - Windows 10 Dec. 2017 update

Hi,

 

I also just ran Lenovo Vantage; checked for updates; and the system said that "No updates are available. Your system is up to date."

 

BFonseca1971

bjfonseca1971
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Message 4 of 10

Re: Lenovo Ideapad 500-15ACZ restart issue - Windows 10 Dec. 2017 update

Hi,

 

(For some reason my previous message got deleted from the thread when I replied with the Lenovo Vantage)

 

Moderator note: post rescued from automated spam filter.

 

To answer your original question, there are no files MEMORY.DMP files in C:\Windows; however, I found a file called "PFRO.TXT" with modification around the day of the update. (Note: 2 more restarts happened since my post)

 

This file has the following contents around the day of the update (12/11/2017):

12/11/2017 0:55:9 - PFRO Error: \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\New\mxdwdrv.dll, \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\mxdwdrv.dll, 0xc000003a
12/11/2017 0:55:9 - PFRO Error: \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\New\unishare.gpd, \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\unishare.gpd, 0xc000003a
12/11/2017 0:55:9 - PFRO Error: \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\New\unishare-pipelineconfig.xml, \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\unishare-pipelineconfig.xml, 0xc000003a
12/11/2017 0:55:9 - PFRO Error: \??\C:\WINDOWS\system32\spool\DRIVERS\W32X86\3\New\mxdwdrv.dll, \??\C:\WINDOWS\system32\spool\DRIVERS\W32X86\3\mxdwdrv.dll, 0xc000003a
12/11/2017 0:55:9 - PFRO Error: \??\C:\WINDOWS\system32\spool\DRIVERS\W32X86\3\New\unishare.gpd, \??\C:\WINDOWS\system32\spool\DRIVERS\W32X86\3\unishare.gpd, 0xc000003a
12/11/2017 0:55:9 - PFRO Error: \??\C:\WINDOWS\system32\spool\DRIVERS\W32X86\3\New\unishare-pipelineconfig.xml, \??\C:\WINDOWS\system32\spool\DRIVERS\W32X86\3\unishare-pipelineconfig.xml, 0xc000003a
12/11/2017 0:55:9 - PFRO Error: \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\New\LOCALE.GPD, \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\LOCALE.GPD, 0xc000003a
12/11/2017 0:55:9 - PFRO Error: \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\New\MSXPSINC.GPD, \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\MSXPSINC.GPD, 0xc000003a
12/11/2017 0:55:9 - PFRO Error: \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\New\MSXPSINC.PPD, \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\MSXPSINC.PPD, 0xc000003a
12/11/2017 0:55:9 - PFRO Error: \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\New\P6DISP.GPD, \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\P6DISP.GPD, 0xc000003a
12/11/2017 0:55:9 - PFRO Error: \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\New\P6FONT.GPD, \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\P6FONT.GPD, 0xc000003a
12/11/2017 0:55:9 - PFRO Error: \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\New\PCL4RES.DLL, \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\PCL4RES.DLL, 0xc000003a
12/11/2017 0:55:9 - PFRO Error: \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\New\PCL5ERES.DLL, \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\PCL5ERES.DLL, 0xc000003a
12/11/2017 0:55:9 - PFRO Error: \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\New\PCL5URES.DLL, \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\PCL5URES.DLL, 0xc000003a
12/11/2017 0:55:9 - PFRO Error: \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\New\PCLXL.DLL, \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\PCLXL.DLL, 0xc000003a
12/11/2017 0:55:9 - PFRO Error: \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\New\PCLXL.GPD, \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\PCLXL.GPD, 0xc000003a
12/11/2017 0:55:9 - PFRO Error: \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\New\PJL.GPD, \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\PJL.GPD, 0xc000003a
12/11/2017 0:55:9 - PFRO Error: \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\New\PJLMON.DLL, \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\PJLMON.DLL, 0xc000003a
12/11/2017 0:55:9 - PFRO Error: \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\New\PS5UI.DLL, \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\PS5UI.DLL, 0xc000003a
12/11/2017 0:55:9 - PFRO Error: \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\New\PSCRIPT.HLP, \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\PSCRIPT.HLP, 0xc000003a
12/11/2017 0:55:9 - PFRO Error: \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\New\PSCRIPT.NTF, \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\PSCRIPT.NTF, 0xc000003a
12/11/2017 0:55:9 - PFRO Error: \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\New\PSCRIPT5.DLL, \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\PSCRIPT5.DLL, 0xc000003a
12/11/2017 0:55:9 - PFRO Error: \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\New\PSCRPTFE.NTF, \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\PSCRPTFE.NTF, 0xc000003a
12/11/2017 0:55:9 - PFRO Error: \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\New\PS_SCHM.GDL, \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\PS_SCHM.GDL, 0xc000003a
12/11/2017 0:55:9 - PFRO Error: \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\New\STDDTYPE.GDL, \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\STDDTYPE.GDL, 0xc000003a
12/11/2017 0:55:9 - PFRO Error: \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\New\STDNAMES.GPD, \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\STDNAMES.GPD, 0xc000003a
12/11/2017 0:55:9 - PFRO Error: \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\New\STDSCHEM.GDL, \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\STDSCHEM.GDL, 0xc000003a
12/11/2017 0:55:9 - PFRO Error: \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\New\STDSCHMX.GDL, \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\STDSCHMX.GDL, 0xc000003a
12/11/2017 0:55:9 - PFRO Error: \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\New\TTFSUB.GPD, \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\TTFSUB.GPD, 0xc000003a
12/11/2017 0:55:9 - PFRO Error: \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\New\UNIDRV.DLL, \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\UNIDRV.DLL, 0xc000003a
12/11/2017 0:55:9 - PFRO Error: \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\New\UNIDRV.HLP, \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\UNIDRV.HLP, 0xc000003a
12/11/2017 0:55:9 - PFRO Error: \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\New\UNIDRVUI.DLL, \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\UNIDRVUI.DLL, 0xc000003a
12/11/2017 0:55:9 - PFRO Error: \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\New\UNIRES.DLL, \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\UNIRES.DLL, 0xc000003a
12/11/2017 0:55:9 - 1 Successful PFRO operations

12/11/2017 19:12:53 - PFRO Error: \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\New\FXSDRV.DLL, \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\FXSDRV.DLL, 0xc000003a
12/11/2017 19:12:53 - PFRO Error: \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\New\FXSUI.DLL, \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\FXSUI.DLL, 0xc000003a
12/11/2017 19:12:53 - PFRO Error: \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\New\FXSUI.DLL, \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\FXSUI.DLL, 0xc000003a
12/11/2017 19:12:53 - PFRO Error: \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\New\FXSWZRD.DLL, \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\FXSWZRD.DLL, 0xc000003a
12/11/2017 19:12:53 - PFRO Error: \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\New\FXSTIFF.DLL, \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\FXSTIFF.DLL, 0xc000003a
12/11/2017 19:12:53 - PFRO Error: \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\New\FXSRES.DLL, \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\FXSRES.DLL, 0xc000003a
12/11/2017 19:12:53 - PFRO Error: \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\New\FXSAPI.DLL, \??\C:\WINDOWS\system32\spool\DRIVERS\x64\3\FXSAPI.DLL, 0xc000003a
12/11/2017 19:12:53 - 0 Successful PFRO operations

 

As I mentioned in my previous post, I also ran Lenovo Vantage; checked for updates; and the system said that no updates area and my system is up to date...

 

Have you heard if anyone else is having similar problems?

Thanks for your help,

BFonseca

 

erener
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Location: TR
Views: 1,183
Message 5 of 10

Re: Lenovo Ideapad 500-15ACZ restart issue - Windows 10 Dec. 2017 update

Hi,

 

I have the same problem.

 

The problem started last week.Sometimes the problem is happening.

 

My System information ; 

 

Lenovo Ideapad 310 - 15ABR80NT AMD

 

Windows 10 Home Single Language Turkish - Build  10.0.16299 - 16299

 

I tried them ; 

 

-I upgraded BIOS version.

-I reinstalled the operating system.

-I did the RAM checks.(Memtest)

-I did the HDD checks.

 

Everythings normal,but problem still continues.

 

Minidumpfile from here.

 

hataaa.PNG

 

 

I'm waiting your helps.

 

Kind Regards.

 

Kadir ERENER

erener
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Message 6 of 10

Re: Lenovo Ideapad 500-15ACZ restart issue - Windows 10 Dec. 2017 update

Hello again, I solved this problem. I installed Windows10-Build1703 and problem solved. Build1709 it is not stable. Kind Regards.

bjfonseca1971
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Message 7 of 10

Re: Lenovo Ideapad 500-15ACZ restart issue - Windows 10 Dec. 2017 update

Hi Erener,

 

That's a good idea. I did that as well, but as soon as I revert back to 1703 build, the Windows Update software updates again to 1709! The problem is that windows Home does not allow one to disable the automatic update. It seems that one can put in a metered connection, but the update is already downloaded... I wonder if there is any other cleaner solution (i.e., operate with 1709 build without the crashes...)

 

BFonseca

bjfonseca1971
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Message 8 of 10

Re: Lenovo Ideapad 500-15ACZ restart issue - Windows 10 Dec. 2017 update

Hello all,

 

After the microsoft pushed a further update to Windows 10, the number of restarts diminished but they are still happening (around 1x per week). Just to recap, my computer suddenly restarts without warning.

 

Lately I have been suspecting of Google Chrome (since many of the restarts happened while I was browsing the web); however, today's restart happened while I was out and I recall that I didn't have Google chrome open.

 

I then checked my C:\WINDOWS directory and found that the PFRO.TXT file had been updated and the latest entry of this file was:

 

12/27/2017 13:8:20 - PFRO Error: \??\C:\WINDOWS\System32\DriverStore\Temp\DELDA2E.tmp, |delete operation|, 0xc0000121
12/27/2017 13:8:20 - 1 Successful PFRO operations

 

Would any one have a suggestion of what I could do to solve this intermitent problem?

 

Note: I have checked the updates and Windows Update says my device is up to date.

 

(My build is still 1709, OS build 16299.125. I'm not being able to use build 1703 as one of the readers suggested because I have Microsoft 10 Home, which constantly keeps automatically updating to build 1709...)

 

BFonseca

hirsutemal
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Message 9 of 10

Re: Lenovo Ideapad 500-15ACZ restart issue - Windows 10 Dec. 2017 update

I have same problem - lenovo vantage tells me thre are no updates currently available. I tried running windows DSIM tool and and SFC (suggested by microsoft) but, it reported that "Windows Resource Protection did not find any integrity violation" (therefore there are no corrupted or missing system files). It remains a problem and a mystery.

 

I'm getting increasingly frustrated that there doesn't appear to be any solution in Windows 10 Home as unable to revert to 1703.

bjfonseca1971
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Message 10 of 10

Re: Lenovo Ideapad 500-15ACZ restart issue - Windows 10 Dec. 2017 update

Hi,

 

I am still having the problem (crash every 1 or 2 weeks). Last time I had the problem (on 1/13), I googled some more and found a Microsoft page saying that these problems (blue screen errors) were happening in AMD devices.

 

They were working on the problem with AMD and it seems that they just announced (1/19/2018) that they resumed updating AMD devices.

 

See

https://support.microsoft.com/en-us/help/4073707/windows-operating-system-security-update-for-amd-ba...

 

I will try to update myself.

 

Good luck to all of us AMD-users,

bjfonseca1971

 

 

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