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fabian94
Paper Tape
Posts: 2
Registered: ‎05-21-2017
Location: IT
Views: 2,145
Message 1 of 3

Lenovo Ideapad 500S-13 black screen after win10 1607 update

Hello everybody,

I've signed in this community right now. I have a laptop ideapad 500s-13 for a month, with windows 10 pre installed. the CPU is core i3-6100, Intel Graphics 520, Samsung SSD 128Gb, 4 GB ram. 

After some sumulative update of Win 10 1607 anniversary update, my laptop couldn't boot, it remains in black screen mode with circle of dots rotating but it can't enter in the system, even if i disconnected all the connection and USB cable. I've tried to boot in Safe mode, it works!! but not in normal mode!!

So, what I did was to enter in Safe mode and disable the Intel Graphics 520 Driver from device manager (i don't remember the exact name). I restarted the PC, surprisingly it could enter in the system without any problem, but i couldn't change the brighness of the screen and some other feature related to screen. The problem cames up the exact moment when i tried to enable the graphic driver from pc device manager ,the screen turned black with only cursor. 

So I think the main problem is the incompatibility of the win10 and the intel graphics driver. 

My current version of intel HD graphic 520 driver is 21.20.16.4550, driver date 11/11/2016.

 

Please, do you have any solutions???

 

ps. sorry for any mistake in the text, english is not my native language. 

 

thank you in advance

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 2,076
Message 2 of 3

Re: Lenovo Ideapad 500S-13 black screen after win10 1607 update

Hi Fabian -  

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

Click here for better understanding.

 

Update us how it goes.

 

 

 

 

Regards,

 

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fabian94
Paper Tape
Posts: 2
Registered: ‎05-21-2017
Location: IT
Views: 2,044
Message 3 of 3

Re: Lenovo Ideapad 500S-13 black screen after win10 1607 update

Thank you very much for the answer.

I tried to solve the problem by entering into the system in Safe mode, then i upgraded the driver for Intel Graphics. Hopefully, now everything is still working well. 

i think the problem was the incompatibility between the win10 and the driver, which is outdated.

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