05-21-2017 05:08 AM - edited 05-21-2017 05:19 AM
I've signed in this community right now. I have a laptop ideapad 500s-13 for a month, with windows 10 pre installed. the CPU is core i3-6100, Intel Graphics 520, Samsung SSD 128Gb, 4 GB ram.
After some sumulative update of Win 10 1607 anniversary update, my laptop couldn't boot, it remains in black screen mode with circle of dots rotating but it can't enter in the system, even if i disconnected all the connection and USB cable. I've tried to boot in Safe mode, it works!! but not in normal mode!!
So, what I did was to enter in Safe mode and disable the Intel Graphics 520 Driver from device manager (i don't remember the exact name). I restarted the PC, surprisingly it could enter in the system without any problem, but i couldn't change the brighness of the screen and some other feature related to screen. The problem cames up the exact moment when i tried to enable the graphic driver from pc device manager ,the screen turned black with only cursor.
So I think the main problem is the incompatibility of the win10 and the intel graphics driver.
My current version of intel HD graphic 520 driver is 22.214.171.12450, driver date 11/11/2016.
Please, do you have any solutions???
ps. sorry for any mistake in the text, english is not my native language.
thank you in advance
Solved! Go to Solution.
05-22-2017 12:17 AM
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05-24-2017 06:12 AM
Thank you very much for the answer.
I tried to solve the problem by entering into the system in Safe mode, then i upgraded the driver for Intel Graphics. Hopefully, now everything is still working well.
i think the problem was the incompatibility between the win10 and the driver, which is outdated.