04-17-2018 12:09 PM - edited 04-17-2018 12:10 PM
My fingerprint scanner worked when I got the laptop November 2017 and then all of a sudden it stopped working.
I thought it might have been an update for Windows or problems with the Lenovo Drivers.
It showed up on and off in the Device Manager area but always with the Error Code 10 when it did show up.
Most if the time it wasnt even on the list.
I have done all the steps ive read from unistalling and reinstalling drivers, updating bios, clearing TPM on both windows and bios, Windows In-Place Upgrade,etc.... NOTHINGhas worked.
Spoke to Lenovo Live Help
Nothing worked they told me to contact Microsoft.
Spoke to Microsoft Live Help
Nothing worked. They could not get it fixed.
Now after a BIOS update that Lenovo suggested it showed up again but now says:
Currently, this hardware device is not connected to the computer. (Code 45)
To fix this problem, reconnect this hardware device to the computer.
Then it disappeard again from the Device Manager List!
After trying all this....is this what I think it is??
Hardware malfunction and I will need to send it back to Lenovo for replacement??
Wanted to hear all your thoughts!
09-21-2018 09:47 PM
For me, it said the new driver couldn't be installed so I just rolled the driver back. It is working again... let's see when the new driver patch is released. Hope this helps!
09-22-2018 12:39 PM - last edited on 09-22-2018 01:25 PM by zoltanthegypsy
Welcome to the Community Forums! You could first try reseting the BIOS to default. Here are some ways to access the BIOS: https://lnv.gy/2NZTASK . Once there, press F9 or Fn+F9 to reset BIOS to Default, and then F10 or Fn+F10 for save and exit. If it still not working, try to uninstall the driver from device manager, make it sure to put a check on "Delete driver software" in confirmation dialog box. Then, try to to download the Fingerprint reader driver from our site: https://lnv.gy/2O29Z9b
Moderator note: full URLs of shortened links above:
09-25-2018 06:31 AM
09-25-2018 07:12 AM - edited 09-25-2018 07:22 AM
A moment ago, I just click "Disable Device" and click "Enable Device" then it work again.
edit: after sign out and sign in, I got error code 10 again??????
09-25-2018 03:34 PM - last edited on 09-25-2018 05:52 PM by Majestic
Here is an article on how to fix it, https://lnv.gy/2OaJYEC. Let us know if worked.
Mod's Edit: for transparency, shortened link was converted to full URL.....