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tibimakai
Paper Tape
Posts: 12
Registered: ‎03-04-2015
Location: US
Views: 458
Message 1 of 9

Lenovo Ideapadf 700-17 ISK headphone issues

I have been having audio issues with this laptop lately.

Popping sounds, at random times, usually when I plug in something in  it, or a video starts.

Another issue, that has popped up lately is, when I listen to Youtube over the headphone and when I'm done, I unplug it and than I decide to plug it back in again, the sound is gone(in the headphone). If I unplug the headphone , audio it's working through the speakers. Only by restarting the laptop, the sound will come back to the headphone.

I'm using, a Sennheiser Momentum over ear headphone.

I have tried uninstalling the driver(delete the driver as well, when uninstalling), installing generic Realtek HD driver, the latest for my laptop, older for my laptop, but nothing seems to fix my audio issues.

I don't know, if these two issues are related or not, that is why I have mentioned all my audio issues.

Any help would be appreciated.

I still have, like a month warranty left.

Retired Support Specialist
Posts: 182
Registered: ‎07-19-2017
Location: IN
Views: 395
Message 2 of 9

Re: Lenovo Ideapadf 700-17 ISK headphone issues

Hi Tibimakai,

 

Welcome to Lenovo Forums.

 

As i understand that you are facing issues related to the audio on your ideapad 700-17isk, have you tried connecting the headphone to a different unit just to identify weather it’s an issue with the unit or the headphone however i would suggest you to install the latest  audio drivers from the Lenovo support site here 

 

 Hope the above information helps and please let us know how you go about.

 

Please feel free to post in Lenovo Community Forums if you have any further queries!

 

Regards,

Rameez

 

Tap that kudos button if I helped.
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

tibimakai
Paper Tape
Posts: 12
Registered: ‎03-04-2015
Location: US
Views: 375
Message 3 of 9

Re: Lenovo Ideapadf 700-17 ISK headphone issues

Interestingly, I have tried another driver update and found one. After that, it worked.

By the way, this laptop has the combo jack, the headphone jack should have four rings? 

Thank you for trying to help.

Glitter
Paper Tape
Posts: 6
Registered: ‎10-29-2017
Location: PL
Views: 318
Message 4 of 9

Re: Lenovo Ideapadf 700-17 ISK headphone issues

Hey, what driver did you use? I'm having the same problem and it's driving me nuts

tibimakai
Paper Tape
Posts: 12
Registered: ‎03-04-2015
Location: US
Views: 314
Message 5 of 9

Re: Lenovo Ideapadf 700-17 ISK headphone issues

I'm at a different laptop now, but I have rolled back the driver to an older one.

Now, with the latest Winworws 1709 update, the issue came back again, so I had to roll it back again.

Glitter
Paper Tape
Posts: 6
Registered: ‎10-29-2017
Location: PL
Views: 270
Message 6 of 9

Re: Lenovo Ideapadf 700-17 ISK headphone issues

How'd you roll back to an older driver? I'm having problems finding it Smiley Sad

tibimakai
Paper Tape
Posts: 12
Registered: ‎03-04-2015
Location: US
Views: 268
Message 7 of 9

Re: Lenovo Ideapadf 700-17 ISK headphone issues

You have to go, into the Device manager, find the Sound card(Realtek HD Audio or something like that) and open the Driver tab.

You will see, a Roll back driver button there.

I have tried two times updating to newer drivers, but each time it went back to popping noises, not just at the headphone, in the speakers as well.

So, I'm not renewing my audio drivers anymore.

Glitter
Paper Tape
Posts: 6
Registered: ‎10-29-2017
Location: PL
Views: 260
Message 8 of 9

Re: Lenovo Ideapadf 700-17 ISK headphone issues

After looong investigating turns out the entirety of Realtek drivers themselves aren't for some reason compatible with this laptop... Maybe some programming issue but long story short, after wrestling with deleting realtek for good it's finally gone and my audio is back to normal on regular windows audio drivers. Thank you for all your help and the quick replies!

tibimakai
Paper Tape
Posts: 12
Registered: ‎03-04-2015
Location: US
Views: 254
Message 9 of 9

Re: Lenovo Ideapadf 700-17 ISK headphone issues

I hope it's all good for you, but for me, that route worked only for a couple of days and then it returned.

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