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NotASmartGuy
Paper Tape
Posts: 4
Registered: ‎11-19-2018
Location: CA
Views: 260
Message 1 of 7

Lenovo Ideapd 720s-13arr bluescreen

I have had this issue for a long time now with my laptop and cannot seem to find a solution online. If I restart the laptop and then watch videos, GIFs or go to Facebook, nothing happens. However, if I just start my laptop after the standby and do either one of these things, my laptop immediately freezes for a moment before the bluescreen appears and forces a restart. I tried a complete reset of the laptop already, my graphic driver seems to be up to date. What else can I try to fix this annoying issue?

Social Support Agent
Social Support Agent
Posts: 311
Registered: ‎08-02-2018
Location: US
Views: 231
Message 2 of 7

Re: Lenovo Ideapd 720s-13arr bluescreen

Hi NotASmartGuy!

 

Welcome to the Community,

 

Were you able to get the error that the Blue screen refers to? If yes, please share it to us, and we'll further check.

 

Regards,



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NotASmartGuy
Paper Tape
Posts: 4
Registered: ‎11-19-2018
Location: CA
Views: 218
Message 3 of 7

Re: Lenovo Ideapd 720s-13arr bluescreen

I took a picture of the issue. It is in German though, thank you very much for your help! 

Social Support Agent
Social Support Agent
Posts: 311
Registered: ‎08-02-2018
Location: US
Views: 204
Message 4 of 7

Re: Lenovo Ideapd 720s-13arr bluescreen

Thank you for the details. Seems to be a display / graphics related issue. Download the Lenovo Vantage and let it install the latest drivers,

 

https://pcsupport.lenovo.com/us/en/solutions/ht505081

 

Update us how it goes.



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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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NotASmartGuy
Paper Tape
Posts: 4
Registered: ‎11-19-2018
Location: CA
Views: 180
Message 5 of 7

Re: Lenovo Ideapd 720s-13arr bluescreen

I updated the system drivers that were available (Camera, Wifi and Bluetooth Driver). But these have nothing to do with the issue and it changed nothing. Is there any other option?

Social Support Agent
Social Support Agent
Posts: 286
Registered: ‎08-01-2018
Location: PH
Views: 175
Message 6 of 7

Re: Lenovo Ideapd 720s-13arr bluescreen

Could you try to check this Microsoft discussion about this issue and try the steps provided https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/windows-10-bsod-video-sched...

 

Let us know how it goes.



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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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NotASmartGuy
Paper Tape
Posts: 4
Registered: ‎11-19-2018
Location: CA
Views: 148
Message 7 of 7

Re: Lenovo Ideapd 720s-13arr bluescreen

I tried some of these steps already and it didn't work. I am pretty certain that the main issue is the graphic driver. However I do not find an update for this specific driver online. Is there a possibility for me to still update this?

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