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FurretUber
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Posts: 34
Registered: ‎01-01-2017
Location: BR
Views: 578
Message 1 of 3

Lenovo System Update installing problematic programs and drivers

Hello

 

I have a Lenovo Ideapad 310-14ISK. When using Windows 10, I always check if there are updates both with Windows Update and Lenovo System Update. One thing I noticed is that, commonly, software installed using Lenovo System Update cause errors on the computer.

 

The first time a error occurred, the Bluetooth became extremely slow. On the second time, the application System Update was updated, and the interface became problematic, now when maximized, parts of the window are hidden. On another update, wireless stopped working. On another, video drivers were unable to use DirectX 11+. Yesterday, there was another update and the Intel Rapid Storage no longer works and the Lenovo Settings conservation mode option is not always working (BIOS was updated).

 

This is the interface of Lenovo System Update. This is not from yesterday, this is from the day the interface became broken. Note the enoumous space on right, the space on top and how part of the window is below the bar and below the screen too.

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When the problems were with drivers, Windows Update reverted the problematic updates, but when they are with applications, Windows Update can't revert. 

 

Is the Lenovo System Update a legitimate application? If yes, why is it causing so many problems?

 

Thank you.

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 510
Message 2 of 3

Re: Lenovo System Update installing problematic programs and drivers

Hello FurretUber

Thanks for using the Lenovo forums.

You can move the actual window by dragging it from the top, or just simply press the fullscreen button and that will resize the window to fit the whole screen.

 

To reset the unit, you can also try a factory reset, Note: Please back up all your data as running this reset will delete any data on your machine

1. Turn the machine off and press the recovery button which is located usually next to the power button or on the side of the machine, this can be a small pin sized hole as well. If you have a desktop machine you will need to power the machine back on and keep tapping the F2 key.
2. Use the arrow keys and press enter on system recovery. ( Desktop users can skip this)
3. Select “restore from the initial backup” and then “Next”.
4. Click “start” and accept the warning messages.
Length of time can vary depending on the speed of the machine.

 

Hope this helps, let us know how you get on.


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FurretUber
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Posts: 34
Registered: ‎01-01-2017
Location: BR
Views: 499
Message 3 of 3

Re: Lenovo System Update installing problematic programs and drivers

Thank you for the answer

 

I am able to revert the problematic updates Lenovo System Update install, sometimes on Lenovo's site, sometimes on Intel's site, sometimes with Windows Update. Gladly, no error so serious happened which required a factory reset.

 

About the window, when maximized it gets that (incorrect) position.

 

I made this post to make Lenovo aware that Lenovo System Update is broken, installing updates that causes problems to the computer functioning. For now, I was able to revert all the issues. I have stopped using Lenovo System Update because it is being a risk to use it now. 

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