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mbinelli
Paper Tape
Posts: 2
Registered: ‎03-06-2018
Location: US
Views: 2,652
Message 1 of 3

Lenovo edge 15 Headphone jack not working

Hello, 

When I plug in my headphones right after a restart they work just fine. except for when i unplug the headphones and then plug them back in they decide to not play any sound. same happens when i mute the headphones while playing music and try to unmute. and i know sometimes when you mute you have to bring the volume all the way down and then turn it back up and it'll work but it's not doing that anymore. the computer recognizes the a device was plugged into the jack but no sound comes from them. the only solution i have found is restarting my laptop everytime this happens which is really annoying. I've gone to the control pannel > hardware & sound > manage audio devices. and i can see that the realtek hig def speakers are playing the music. theres no headphone icon or anything. i'm worried its a hardware issue but that also wouldnt make sense because i have no problem after a restart. please help. it's very frustrating

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 2,584
Message 2 of 3

Re: Lenovo edge 15 Headphone jack not working

Hello Mbinelli

Thanks for using the Lenovo forums.


Try to download the Audio and Chipset drivers for the unit from the support page. Make sure to reboot after an update on the unit.

Hope this helps, let us know how you get on.


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mbinelli
Paper Tape
Posts: 2
Registered: ‎03-06-2018
Location: US
Views: 2,559
Message 3 of 3

Re: Lenovo edge 15 Headphone jack not working

This seems to have worked for me. Thank you!!

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