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adnerbj11
Fanfold Paper
Posts: 11
Registered: ‎09-11-2016
Location: US
Views: 1,517
Message 1 of 6

Lenovo flex 3 screen shuts off unexpectedly. computer is still on

Theres a backlight but the screen is back. if that make sense. i did a software check and everything is good.

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Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 1,432
Message 2 of 6

Re: Lenovo flex 3 screen shuts off unexpectedly. computer is still on

Hi there, Adnerb          -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

In response to customer reports of displays or screens turning off on Lenovo systems while in use and running on battery power, Lenovo has released a solution via update to the Intel Management Engine Firmware, v.11.0.0.1176.

The Intel ME Firmware has been approved for the following models:

 

 ideapad 300S-14ISK, ideapad 500S-14ISK

Lenovo Edge 2-1580

Lenovo Flex 3-1480, Flex 3-1580,

Yoga 500-14ISK, Yoga 500-15ISK

 

The Intel ME Firmware can be downloaded here:http://support.lenovo.com/us/en/downloads/ds105001

 

If the solution provided by Lenovo does not resolve the issue for you, other customers report that a workaround provided by customer MattDN93 also resolves the issue.

 

More information about the workaround can be found here: https://forums.lenovo.com/t5/Lenovo-IdeaPad-100-305-500-Edge/Flex-3-screen-turns-off-when-working-on...

 

Update us how it goes.

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

adnerbj11
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Posts: 11
Registered: ‎09-11-2016
Location: US
Views: 1,416
Message 3 of 6

Re: Lenovo flex 3 screen shuts off unexpectedly. computer is still on

this doesnt help

adnerbj11
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Posts: 11
Registered: ‎09-11-2016
Location: US
Views: 1,439
Message 4 of 6

Lenovo flex 3 screen shuts off unexpectedly. computer is still on

The Intel ME Firmware update DOES NOT work for me. Theres is a backlight but a black screen. i just got its 7 weeks (lenovo referbished) 

 

Mod's Edit: Merged this post with existing discussion.  Please do not start multiple posts on same issue as this only splinters the discussion. Instead, keep your current discussion updated with any additional information.  Thanks !

 

adnerbj11
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Posts: 11
Registered: ‎09-11-2016
Location: US
Views: 1,406
Message 5 of 6

Re: Lenovo flex 3 screen shuts off unexpectedly. computer is still on

i installed it. is that it. is there any steps i need to perform??

BrokenWindows
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Posts: 1
Registered: ‎11-25-2016
Location: CA
Views: 1,249
Message 6 of 6

Re: Lenovo flex 3 screen shuts off unexpectedly. computer is still on

I am having this issue as well with my Flex 3 - 1480. Doesn't matter if it is plugged in or not. All software is updated properly. My machine was sent for service and now that I have it back it is STILL doing the same thing and I need to send it back again. This laptop is useless to me right now. I have completed all the troubleshooting and updated all the drivers and still nothing.

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