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Paper Tape
Posts: 1
Registered: ‎04-23-2019
Location: PH
Views: 106
Message 1 of 2

Lenovo idealpad 100s-11IBY cannot change or reset bios

i have a problem about my niece device they have bitlocker lock unfortunately my niece forgot the email for recovery key.

ill try to format the unit but i cannot change or reset bios.theres no highlight or cannot select a secure boot to disable.they cannot load default settings even if i press FN+F9 nothing happen.


please help me

Retired Support Specialist
Posts: 402
Registered: ‎08-02-2018
Location: US
Views: 72
Message 2 of 2

Re: Lenovo idealpad 100s-11IBY cannot change or reset bios

Hi Akiragi!


Welcome to the Community Forums. 


We have an article on how to recovery or find the BitLocker password. Here is the link, If it will not work, the only option you have is to send it in for repairs. Please contact our technical support for further assistance here,





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