04-23-2019 10:15 PM
i have a problem about my niece device they have bitlocker lock unfortunately my niece forgot the email for recovery key.
ill try to format the unit but i cannot change or reset bios.theres no highlight or cannot select a secure boot to disable.they cannot load default settings even if i press FN+F9 nothing happen.
please help me
05-05-2019 11:56 AM
Welcome to the Community Forums.
We have an article on how to recovery or find the BitLocker password. Here is the link, https://support.lenovo.com/us/en/solutions/ht502684. If it will not work, the only option you have is to send it in for repairs. Please contact our technical support for further assistance here, https://pcsupport.lenovo.com/us/en/supportphonelist