cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Akiragi
Paper Tape
Posts: 1
Registered: ‎04-23-2019
Location: PH
Views: 106
Message 1 of 2

Lenovo idealpad 100s-11IBY cannot change or reset bios

i have a problem about my niece device they have bitlocker lock unfortunately my niece forgot the email for recovery key.

ill try to format the unit but i cannot change or reset bios.theres no highlight or cannot select a secure boot to disable.they cannot load default settings even if i press FN+F9 nothing happen.

 

please help me

Retired Support Specialist
Posts: 402
Registered: ‎08-02-2018
Location: US
Views: 72
Message 2 of 2

Re: Lenovo idealpad 100s-11IBY cannot change or reset bios

Hi Akiragi!

 

Welcome to the Community Forums. 

 

We have an article on how to recovery or find the BitLocker password. Here is the link, https://support.lenovo.com/us/en/solutions/ht502684. If it will not work, the only option you have is to send it in for repairs. Please contact our technical support for further assistance here, https://pcsupport.lenovo.com/us/en/supportphonelist

 

Regards,

 

 



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow us @LenovoSupport on Facebook and Twitter!

Check out current deals!


Shop current deals

Top Kudoed Authors