11-15-2016 04:18 AM
I have been having difficulty typing in any passwords on my ideapad, including in trying to log into the computer. I have tried the passwords on other devices and it has worked so I know in typing in the correct password but it just doesn't log in, is there any way to fix this?
11-15-2016 01:37 PM
Hi Tiddler22 ,
Welcome to the Community Forums.
Would it be a Windows log in password ?
Assuring that caps lock is not disabled ,clicking in Password Reveal Button (eye icon) to confirm if the correct keys are pressed. Assuming that the input keys are failing then try clicking on the ease of access icon at the bottom to launch onscreen keyboard and check. Another option is using an external usb keyboard to isolate the issue.
Update us how it goes.
11-16-2016 11:49 PM
I have pressed the button to view my password and it comes up in Japanese letters most of the time, but when I type in anyrhing visible it's English, I thought it was encryption but I'm not sure, caps isn't on and I type the same password in over and over and eventually it works, no misspelling I made sure
11-17-2016 05:16 AM
Hi Tiddler22 ,
Take this opportunity to back up important files on a different location and create your Windows recovery media.
It would be better if you also create another admin account (perhaps a local admin) for alternate log in .
The date when it all started is essential if system configuration was changed so make sure the there is a restore point to system restore back to that date.
If all things fails a factory reset can be done but this would delete the C:drive and would be reimaged giving you a fresh restart.
Update us how it would best work for you and if you suspect probable keyboard hardware failure to call in technical support specially if this also happens using an external USB keyboard.
12-17-2016 07:24 PM
Is it when you trying to login to the window? Did you happen to set a pin number? I just gotten this ideapad yesterday, i having problem login into my window until i decided to try the pin number which i set up a while ago.