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ahmed_shewikh
Fanfold Paper
Posts: 6
Registered: ‎06-09-2017
Location: EG
Views: 1,605
Message 1 of 7

Lenovo ideapad 310 -15ikb battery lose charging fast

i have anew idepad 310-15ikb from 10 days


i found that battery since first time it work ..it  work 2 hours on balanced mode


and 1 hour and 20 minute on high performance

 

activity was on just browsing internet

 

Battery report

Battery report

COMPUTER NAMEAHMED-PC
SYSTEM PRODUCT NAMELENOVO 80TV
BIOS3JCN21WW 09/23/2016
OS BUILD10240.16384.amd64fre.th1.150709-1700
PLATFORM ROLEMobile
CONNECTED STANDBYNot supported
REPORT TIME2017-06-11 11:25:50

Installed batteries

Information about each currently installed battery
 BATTERY 1
NAMEL15S2TB0
MANUFACTURERSANYO
SERIAL NUMBER3249
CHEMISTRYLION
DESIGN CAPACITY30,000 mWh
FULL CHARGE CAPACITY30,590 mWh
CYCLE COUNT-

 

    
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     

Battery usage

Battery drains over the last 3 days
START TIMESTATEDURATIONENERGY DRAINED
2017-06-08 16:57:39Active1:58:0877 %24,030 mWh
 
2017-06-09 11:00:55Active0:12:045 %1,630 mWh
 
13:31:45Active0:00:00--
 
18:29:19Active0:26:0331 %9,520 mWh
 
20:05:31Active1:40:2843 %13,280 mWh
 
21:47:44Active0:00:14-50 mWh
 
2017-06-10 00:08:12Active1:57:3994 %29,100 mWh
 
02:49:46Active0:00:38-80 mWh
 
11:43:17Active2:48:5794 %29,120 mWh
 
2017-06-11 09:07:43Active1:01:1645 %13,910 mWh
 
10:11:43Active1:13:1641 %12,550 mWh

Usage history

History of system usage on AC and battery
 BATTERY DURATION AC DURATION
PERIODACTIVECONNECTED STANDBY ACTIVECONNECTED STANDBY
2017-06-021:45:06- 4:39:10-
2017-06-031:07:08- 4:58:30-
2017-06-042:02:37- 3:12:52-
2017-06-051:20:38- --
2017-06-060:31:33- 0:21:42-
2017-06-070:01:58- 2:18:50-
2017-06-081:58:07- --
2017-06-091:11:41- 2:16:40-
2017-06-104:22:29- 2:40:47-

Battery capacity history

Charge capacity history of the system's batteries
PERIODFULL CHARGE CAPACITYDESIGN CAPACITY
2017-06-0230,748 mWh30,000 mWh
2017-06-0330,708 mWh30,000 mWh
2017-06-0430,665 mWh30,000 mWh
2017-06-0530,557 mWh30,000 mWh
2017-06-0630,505 mWh30,000 mWh
2017-06-0731,050 mWh30,000 mWh
2017-06-0831,050 mWh30,000 mWh
2017-06-0931,050 mWh30,000 mWh
2017-06-1030,808 mWh30,000 mWh

Battery life estimates

Battery life estimates based on observed drains
 AT FULL CHARGE AT DESIGN CAPACITY
PERIODACTIVECONNECTED STANDBY ACTIVECONNECTED STANDBY
2017-06-022:03:17- 2:00:17-
2017-06-031:48:09- 1:45:39-
2017-06-041:43:48- 1:41:33-
2017-06-051:58:06- 1:55:57-
2017-06-063:00:13- 2:57:14-
2017-06-072:54:28- 2:48:34-
2017-06-082:32:37- 2:27:27-
2017-06-092:00:03- 1:55:59-
2017-06-102:27:00- 2:23:08-
Current estimate of battery life based on all observed drains since OS install
Since OS install2:08:07- 2:05:39-






is that normal !

hope to answer fast as it is still on Guarantee of seller

Battery report i got trogh cmd command powercfg /batteryreport

 

 

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 1,566
Message 2 of 7

Re: Lenovo ideapad 310 -15ikb battery lose charging fast

Hi,  Ahmed –

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

Please click here for the better understanding on the battery life.

 

Update us how it goes.

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

ahmed_shewikh
Fanfold Paper
Posts: 6
Registered: ‎06-09-2017
Location: EG
Views: 1,556
Message 3 of 7

Re: Lenovo ideapad 310 -15ikb battery lose charging fast

i did all you mentioned before opening ticket with you

i almost use balanced mode

rarely to use high performance (i use when charging)

bluetooth is off

i didnt make hibernate nor sleep ..i did shutdown and disable fast start on windoes 10

 

ahmed_shewikh
Fanfold Paper
Posts: 6
Registered: ‎06-09-2017
Location: EG
Views: 1,520
Message 4 of 7

Re: Lenovo ideapad 310 -15ikb battery lose charging fast

any update
Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 1,485
Message 5 of 7

Re: Lenovo ideapad 310 -15ikb battery lose charging fast

Since your laptop is brand new, I would recommend you to contact Lenovo service center and report your findings.

 

Update us how it goes

 

 

 

 

Kindly note- Please mark the Answer as "Accept as solution" if information provided is helpful.

Give Kudos to a post which you think is helpful and reply oriented

ahmed_shewikh
Fanfold Paper
Posts: 6
Registered: ‎06-09-2017
Location: EG
Views: 1,460
Message 6 of 7

Re: Lenovo ideapad 310 -15ikb battery lose charging fast

i bought from egypt

site souq.com

https://egypt.souq.com/eg-en/lenovo-ideapad-310-15ikb-laptop-intel-core-i5-7200u-15-6-inch-8gb-1tb-n...

my problems is battery stay maximum for 2 hours and heating around touchpad above harddisk and top of wireless

when i contacted site customer service (customer service representive : Asmaaa)  i bought from to accept that as arefund or replace the product

the customer service was very bad ..and told they contact me without i answer !! ..they lie ..when i reached her .she told they will open and fix and test and take alot of days and may accept it and may not so i closed the ticket with them

(however it is my rights to refund aproduct according to their policy within 15 day )..now iam out of 15 day

all my laptops was from lenovo ..last one was b570e and it was wonderful

I hope not to lose confidence with lenovo and hope ahelp from lenovo ..hope you help in solution .here i bought it with alot of money

 

Mod's Edit: Posting edited to conform to the Community Guidelines in regards to publishing full names of employees.

 

Aatif-Aneeq
Paper Tape
Posts: 1
Registered: ‎11-25-2018
Location: PK
Views: 186
Message 7 of 7

Re: Lenovo ideapad 310 -15ikb battery lose charging fast

Hi, Ahmad have you resolved your problem?

I also bought same Lenovo laptop a week ago, and encounterd similar problem, it hardly stand for upto 2 hours on normal use using facebook/emails  (not videos) .

 

Worrying about the issue and cursing why i have bought Lenovo, its my 1st and bad experience. Mine warrenty is 328 days left according to lenovo web portal.

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