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dhose
Paper Tape
Posts: 1
Registered: ‎06-23-2017
Location: AE
Views: 392
Message 1 of 2

Lenovo ideapad 31014IKB Touchpad issue

I bought a ideapad 31014IKB one week back and now my touchpad had an issue. Am using Windows 10. The Cursor loses control and going out of my control, moving here and there on the screen, also without touching the pad, the cursor is moving, sometimes closes & opens the window screens automatically like someone has took control of my laptop as if in teamviewer. Sometimes touchpad freezes. I tried to update driver, but still have the problem. All these happened after my initial updates with the laptop. Can anyone help on these?

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 331
Message 2 of 2

Re: Lenovo ideapad 31014IKB Touchpad issue

Hello Dhose,

Thanks for using the Lenovo forums.


Double check if the unit is compatible with the Windows updates, it may be causing the issues.

 

https://support.lenovo.com/gb/en/solutions/ht503655

 

 

Try to download the Chipset drivers for the unit from the support page.

 

Make sure to reboot after an update on the unit.

 

Also, Try a static discharge for this, it may help to resolve the issue or at least get rid of any built up static on the motherboard.

(If the battery is internal, please just skip the remove/replace battery steps.)
1. Turn the unit off
2. Remove the battery and the Mains adapter
3. Press and hold the front power button for 30 seconds
4. Replace the battery and the Mains adapter
5. Turn the unit on as normal

Hope this helps, let us know how you get on.


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