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Olefoto1
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Posts: 3
Registered: ‎07-15-2018
Location: DE
Views: 545
Message 1 of 7

Lenovo ideapad 500-15isk won't load

Hello there,

I do need help with my Lenovo ideapad 500-15isk  windows 10? Core i7 with AMD RADEON GRAPHICS as it won't load pass the Lenovo logo. Interestingly,  I just got it back from servicing using the last warranty on the device. Just night, as I was using the computer, it displayed an error message just like iys been doing without me paying attention to it. And the error messages are along the lines of "a problem has been found on your computer" and it went on restarting and restarting without success. I think I did try to reset it to factory mode and now, it only got worse as it can't go pass the Lenovo logo.

What can I do as I am frustrated. 

Thanks

Alex

Charles1231
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Location: PH
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Message 2 of 7

Re: Lenovo ideapad 500-15isk won't load

Can you try going to safe mode and command prompt admin? Try both chkdsk and sfc/scannow and see if there are any errors found.
Olefoto1
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Location: DE
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Message 3 of 7

Re: Lenovo ideapad 500-15isk won't load

Thanks for reaching out. However it can't load pass the Lenovo logo, therefore how do I get to check for errors using the command?
Charles1231
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Message 4 of 7

Re: Lenovo ideapad 500-15isk won't load

Try getting to CMD by the Advanced Options in the Troubleshoot Options?
Olefoto1
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Registered: ‎07-15-2018
Location: DE
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Message 5 of 7

Re: Lenovo ideapad 500-15isk won't load

Hello Charles,

Nce again, thanks for your concern; however my laptop cant go pass the lenovo logo. It simply goes back and forth trying to laod windows, but no success.  In the light of these, how do I get to access any of the commands you have suggested.

Hope you get it.

Thanks

Charles1231
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Location: PH
Views: 452
Message 6 of 7

Re: Lenovo ideapad 500-15isk won't load

1st Option: Please watch this video on how to get to repair startup through Advanced Boot Options:

https://www.youtube.com/watch?v=vHtxUEdUrzM

You will also find the CMD option there as well.

2nd Option: If your model has the NOVO button, press it. You can go through your laptop manual for more info about it.

Here is also the Youtube link in case you have that button:

https://www.youtube.com/watch?v=8pBBnBv8wws

Click System Recovery and follow instructions.

3rd Option: Worst Case Scenario, seriously nothing works? Can't get even to the Advanced Boot Options nor the System Recovery of the Lenovo's Novo key? You may need to repair your laptop. Send it to the service center of Lenovo. Use your warranty if possible.
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Registered: ‎11-30-2015
Location: PH
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Message 7 of 7

Re: Lenovo ideapad 500-15isk won't load

Hi Olefoto1,

 

Greetings.

 

Repair options can be available using the Windows ISO, following the guide here to download the Win10 ISO  from microsoft dowload site

 

If there is no need for data back up , a clean Windows installation can also be done proceeded with the drivers. Once that WIndows is activated and updates are installed , you can use Lenovo Vantage to update drivers and apps for you.

 

Regards



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