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sophiaschb
Paper Tape
Posts: 1
Registered: ‎11-11-2016
Location: DE
Views: 1,011
Message 1 of 8

Lenovo ideapad 500S-14ISK, Windows 10 x64, keeps getting abrupt black screens

New ideapad 500S-14ISK with Windows 10 keeps getting abrupt blackscreens, so I've to turn it off and on again.

Anyone with the same problem or solving idea?

 

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 922
Message 2 of 8

Re: Lenovo ideapad 500S-14ISK, Windows 10 x64, keeps getting abrupt black screens

Hi there, Sophia          -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

In response to customer reports of displays or screens turning off on Lenovo systems while in use and running on battery power, Lenovo has released a solution via update to the Intel Management Engine Firmware, v.11.0.0.1176.

 

The Intel ME Firmware has been approved for the following models:

Ideapad 300S-14ISK, Ideapad 500S-14ISK

Lenovo Edge 2-1580

Lenovo Flex 3-1480, Flex 3-1580,

Yoga 500-14ISK, Yoga 500-15ISK

 

The Intel ME Firmware can be downloaded here: http://support.lenovo.com/us/en/downloads/ds105001

 

If the solution provided by Lenovo does not resolve the issue for you, other customers report that a workaround provided by customer MattDN93 also resolves the issue. More information about the workaround can be found here: https://forums.lenovo.com/t5/Lenovo-IdeaPad-100-305-500-Edge/Flex-3-screen-turns-off-when-working-on...

 

Update us how it goes.

 

 

 

 

Regards,

 

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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 890
Message 3 of 8

Re: Lenovo ideapad 500S-14ISK, Windows 10 x64, keeps getting abrupt black screens

Hi Sophia, Did the issue get resolved?

 

Update us how it goes.

 

 

 

Regards,         

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"

meny
Fanfold Paper
Posts: 7
Registered: ‎12-16-2016
Location: IL
Views: 849
Message 4 of 8

Re: Lenovo ideapad 500S-14ISK, Windows 10 x64, keeps getting abrupt black screens

i have the same problem with the same computer. (befor less then month i bought him)

in a middle of work every time its suddenly happen. screen turn black and only forcely turn off is an option.

i read everywhere and try to find solution, i download recommanded upgrades but nothing help me. 

 

please help me.

 

thanks,meny

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 842
Message 5 of 8

Re: Lenovo ideapad 500S-14ISK, Windows 10 x64, keeps getting abrupt black screens

Did you try installing the below firmware?

 

The Intel ME Firmware can be downloaded here: http://support.lenovo.com/us/en/downloads/ds105001

 

If all these procedures doesn't work, last resort would be backing up your files and doing a factory reset to isolate if it's an OS issue.

 

Update us how it goes.

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

meny
Fanfold Paper
Posts: 7
Registered: ‎12-16-2016
Location: IL
Views: 819
Message 6 of 8

Re: Lenovo ideapad 500S-14ISK, Windows 10 x64, keeps getting abrupt black screens

yes i download it and the problem came back again.

how do i do the second part you mentioned?

 

thanks !!

meny
Fanfold Paper
Posts: 7
Registered: ‎12-16-2016
Location: IL
Views: 795
Message 7 of 8

Re: Lenovo ideapad 500S-14ISK, Windows 10 x64, keeps getting abrupt black screens

please help me ..

tell me what can i do further.(after i installed what uv'e been suggested).

 

 

thank you.

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 778
Message 8 of 8

Re: Lenovo ideapad 500S-14ISK, Windows 10 x64, keeps getting abrupt black screens

Please click here for better understanding.

 

Update us how it goes.

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

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