01-03-2017 06:18 AM
I got my laptop just before New Year so haven't been able to get any support for this problem. I see there have been other posts regarding this for different models and wonder if the solution is the same.
My laptop boots up fine either plugged into AC power or on battery power. However, if I unplug the AC power, the screen goes blank, although the laptop stays powered up as I can hear it running.
If I plug the AC power back in the screen comes back on again.
Is the laptop stuck in ship mode, even though I've followed the troubleshooting suggestions?
Any help would be greatly appreciated.
Solved! Go to Solution.
01-03-2017 08:07 AM
check your power management settings for battery mode and for plugged in mode.
Depending if you have drivers installed or not you'll have different power management options available (or not).
I think you might have configured the "on battery" power profile to use lowest screen brightness possible and maximum power savings... on some systems "lowest brightness" is equivalent to turning screen off.
01-03-2017 08:15 AM