08-23-2017 12:42 AM - last edited on 08-23-2017 07:35 AM by Majestic
I've had my Ideapad for 10 months or so now. Well looked after, no dents or marks. It's stored in a protected padded case.
One day I open the screen and a loud crack. A screw goes flying out and the plastic frame is separated.
I send it in for repair and Lenovo are refusing to cover it under warranty due to physical damage.
Said damage is inside of the frame where the hinge is.
I'm trying to dispute that this damage is caused by the hinge breaking, the latop is in perfect condition otherwise. I'm soo frustrated as I know i've looked after the latop. I'm looking at going to an omudsman/trading standards. It's only £74 to fix, but I'm just disgusted with the customer service.
I get a repeated reply reply saying external damage to laptop, so not covered. Even though there is no external damage theres just a mark to the inside where the hinge broke.
Any help here? I've seen another post about the hinge broken on same model on this forum, I really do think they are designed/built poorly.
Mod's Edit: Merged this thread with existing discussion on the hinge issue.
08-23-2017 05:28 AM - edited 08-23-2017 05:29 AM
Not surprised, I do not know of any PC maker who covers hinges that far into warranty anymore. Had a couple notebooks from HP that had hinge issues and they were not supportive on covering repairs. So I deffinately sympathise with you that my own expectation is a hinge should last as long as the notebook. Up until a few years ago I never had a single hinge problem. Now this seems to happen with more frequency with many PC makers.
10-01-2017 07:16 PM
I have experienced the same issue of broken hinge and upon searching just realised that other people have experienced similar issue which to me appears like a manufacturing/design defect so even if we will get this repaired it may happen again.
I am also thinking of taking this up with the respective consumer protection body .
Do share your views.
10-02-2017 05:11 AM
I don't think any PC makers do much in terms of warranty on broken hinges. At least in my experience they have all been denied and said it was a wearable item not subject to a warranty claim.
10-03-2017 01:08 AM
If its a manufacturing defect then they must fix it and invest in improving the design and provide solution to existing customers. This can be clearly evidenced from google search there are other customerexperiencing the same issue.
02-14-2018 07:41 AM - last edited on 02-14-2018 07:50 AM by Majestic
I Have the same Problem, my laptop is still under warranty but lenovo is saying it isn't covered.
Mod's Edit: Posting edited to conform to the Community Guidelines.
02-19-2018 03:52 AM
After 1 month of use at night i felt hinge getting stuck and in the morning when i open the lid hinge was broken and screw came out. But thanks to god that lenovo accepted it under warranty and i got it repaired for free of cost within 1 week of time. But now i am afraid always opening the lid. This is severe manufacturer fault.
06-30-2018 06:56 PM
It is very clear that this is a manufacturing defect. I am utterly disapointed that they are keeping their mouths shut about this.
We brought TWO lenovo Y700 17-inch laptops. It is the same story as with everyone posting in this thread; one of the laptop's hinges snapped.
08-31-2018 10:17 PM
Thanks for the reply. I did a quick search and people do have the same problem and the fix seems to be sending it to Lenovo or a repair shop to fix. I had another Lenovo ultrabook before this and it had the same problem but at the time I thought it was due to my mishandling or someone might have broken it but now since this problem appeared out of nowhere I am sure that this is a build problem. I have not dropped or mishandled it in any way.