10-10-2018 12:52 AM
Exactly the same thing happened to me.
I am very satisfied with the laptop but out of the blue on my desk while i was trying to open the screen, the bottom of the plastic cover opened and 3 screws fell down. Then I saw that the right hinge is broken.
I communicated with the service department and they asked me to send photos (the ones i attach here). They answered me that this repair is outside of warranty.
10-10-2018 09:50 AM
Hi Dkontoudis! Welcome to our forums community. You may want to read the warranty coverage here: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/thinkcentre_pdf/l505-0010-02_en.pdf?CID=ww:lenovosoc.... What we can do is to provide you the part number needed for the repair so you can buy the part online or any local store and have a local tech install the part for you. This will greatly reduce your repair expense. For us to get the part number for you, would you be able to send it to us the serial number via private message?
10-21-2018 02:57 PM
10-21-2018 03:02 PM
Yeah, I think the hinge is not covered by warranty. Since many of the customers are having the same problem Lenovo should seriously consider this. I had another Lenovo ultrabook and had the same problem.
Anyway, you can view the device serial number in the "Lenovo Account" app. If you don't have the app already, download the app from the store and after signing in, it should show you your device serial nummer.
10-22-2018 09:31 AM - edited 10-22-2018 09:31 AM
Hi Dkontoudis! I was able to receive your private message. Base on the picture, you might be needing the following parts: hinge(5H50K85932) and LCD cover(5CB0K85901). Should you need to replace the LCD bezel, here is the part number: 5B30K85934. Hope that helps.
11-15-2018 07:27 AM
Absolutely absurd. It is obviously a design issue, its very clear that the hinge is not designed to last more than a year. I only had a 1 year warranty and although my hinge started getting tigher after the first 6 months or so, I never got time to send it for a warranty repair. FML, it broke on me the next week after the warranty expired. I ordered the lid and the hinge on ebay. Replaced both. Additionaly, I sprayed WD40 on the new one so that it lasts. 8 months after, THE SAME **bleep** ISSUE. My hinge broke the lid last night. I spent $100 last time, and I am not spending the same on this piece of garbage.
03-11-2019 11:19 AM
Yup, mine went too although it seems I was lucky in that it took 18 months to break.
Just hoping that by keeping this thread going it will either encorouge Lenovo to fix those that are still in warranty OR discourage others from buying Lenovo.
Incidentally, I've done a quick search for the hinges and they cost in the region of £55 (about €60 or $65 - very approximate). If the screen bezal is broken too then you're looking at a new lid which costs around £65.
03-12-2019 03:01 PM
Just to add - I now need a new screen too as the bezal has damaged it.
The total to get this repaired (parts only) is now £160 or so. It's an otherwise great laptop so I would normally do this without hesitation. However, if this is a design flaw, which it appears to be, then am I going to have the same problem shortly after it's been repaired? Therefore, it no longer seems worthwhile
03-12-2019 05:51 PM
What we did for our Y700 was, soon after the repairs, we got them to loosen the hinges (to looser than the usual laptop lid tightness). It ensures that this doesn't happen again.
We have two 17" Y700s and loosend both (before the 2nd broke).
Best wishes from Colombo.
03-13-2019 04:55 AM
Thank you - that's really appreciated.
I'm ok at following a video on how to change parts but if something doesn't quite go to plan, I then need to look at getting a professional repair. If so, the repair costs for parts and labour would be at least £250 (and that's assumiing labour is £80 - it's likely to be a lot higher).
I'll have a ring around to check and will take it from there. Alternatively, I could sell the laptop for around £200 - £250) it's probably worth between £400-£450) and get a new, non-Lenovo laptop.