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amyvo26
Paper Tape
Posts: 1
Registered: ‎01-14-2017
Location: US
Views: 692
Message 1 of 5

Lenovo ideapad flex 4 1480

Hello everyone.

I got this laptop since this xmas  include thi webroot security anti virus . I installed it few days ago anf it worked normally. I dont know how it happened today when i turn laptop on,  the laptop is on with black screeen and some words said 100% the system memory tested  ok.  Please see the attach and please do help. Thank you and appriciated alottttt

Amy

Support Specialist
Posts: 153
Registered: ‎11-28-2016
Location: GB
Views: 563
Message 2 of 5

Re: Lenovo ideapad flex 4 1480


@amyvo26 wrote:

Hello everyone.

I got this laptop since this xmas  include thi webroot security anti virus . I installed it few days ago anf it worked normally. I dont know how it happened today when i turn laptop on,  the laptop is on with black screeen and some words said 100% the system memory tested  ok.  Please see the attach and please do help. Thank you and appriciated alottttt

Amy


Hi amyvo26,

 

Welcome to the Forum. 

 

So, you can not go through this screen?

If so, I would recommend you to access to the recovery menu pressing the Novo button ( with the unit off) and try to boot up your unit in safe mode. Then uninstall the antivirus.

 

If you can not boot up in safe mode, please try  to restore your unit to a point before you installed the antivirus, and again if this does not work, please try performing a factory reset.

 

Let us know how it goes.

 

Regards.

mzachar
What's DOS?
Posts: 3
Registered: ‎02-03-2017
Location: US
Views: 518
Message 3 of 5

Re: Lenovo ideapad flex 4 1480

I have the exact same message on boot up! Same exact model, too, purchased late November. It's a sitting paper weight right now...
mzachar
What's DOS?
Posts: 3
Registered: ‎02-03-2017
Location: US
Views: 518
Message 4 of 5

Re: Lenovo ideapad flex 4 1480

What is the Novo button and where is it?

mzachar
What's DOS?
Posts: 3
Registered: ‎02-03-2017
Location: US
Views: 515
Message 5 of 5

Re: Lenovo ideapad flex 4 1480

Okay, I found and pressed the Novo button while it was off, but it just went back to the same screen. The memory test part takes a second at most, and then it just sits there...  The only way to turn it off is to hold down the power button. Please help! Thanks!

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