cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
greek97
Fanfold Paper
Posts: 5
Registered: ‎11-15-2018
Location: IN
Views: 224
Message 1 of 3

Lenovo vantage Laptop Serial and Product details missing... after motherboard replacement

Laptop Mode Name : Model 81BN ( Lenovo ideapad 320S - 14IKB U)

OS : Windows 10

 

Recently my laptop motherboard was replaced by authorised lenovo service center as my was not powering ON. Now it is working fine but In the lenovo vantage application I couldn't see my laptop serial number and product details, they are showing as INVALID.

 

Is there something I can do to fix this issue..? or this issue is with the service performed by service center ?

 

Annotation 2019-01-19 180205.jpg

 

 And also Should I install the BIOS updates which I have received previously ?

Guru
Posts: 1,266
Registered: ‎07-21-2010
Location: US
Views: 191
Message 2 of 3

Re: Lenovo vantage Laptop Serial and Product details missing... after motherboard replacement

Hi,

 

It means whoever replaced the motherboard didnt update the serial number and product number on the motherboard.  Nothing is wrong with motherboard.  You could go back to whoever replaced the board and have them update info.

 

One other issue you will run into is Vantage wont work.  It happened to my nephew too.  Lenovo Vantage uses the product/machine info to look for software updates.  My nephew got tired of Lenovo repair shop so he never fixed his.  He just manually looks for updates now.  IF you like Vantage and use it then I would reccomend taking it back to repair shop to have information updated.

 

 


 If a post answers your question, please mark it as an”Accepted Solution“!
 If a post helps you, please click the star to give it a "Kudo"!


 I do not work for, nor do I speak for Lenovo. I will not respond to unsolicited private messages. Questions belong in the forum so it may   help other forum members as well.
 T490, TP 25 Retro, X1 Yoga 3rd Gen, W510 850 EVO, A30p
 Retired 385D, A20p, A21p

greek97
Fanfold Paper
Posts: 5
Registered: ‎11-15-2018
Location: IN
Views: 157
Message 3 of 3

Re: Lenovo vantage Laptop Serial and Product details missing... after motherboard replacement

Thanks for the clarification, Service center updated my serial and product details and the same are reflecting in the lenovo vantage.

Check out current deals!


Shop current deals

Top Kudoed Authors