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Oriane
What's DOS?
Posts: 2
Registered: ‎05-28-2018
Location: DE
Views: 85
Message 1 of 4

Living in Germany but Lenovo delivered in France, where can I get my Lenovo repaired?

Dear community, 

 

In March I bought my laptop lenovo Ideapad 320S. Unfortunately, the device is really loud and I would like to have it repaired. My problem is that I do not know whether I can send my laptop to the German repair center even though I bought my laptop on an online website (Cdiscount) which then delivered the product at my home in France. I contacted the phone service in Germany but the person was not really helpful so that I do not know what I should be doing now. Whom should I contact? Where can I send my laptop? 

 

Thank you in advance for your help! 

 

Best, 

Oriane

Administrator
Administrator
Posts: 6,820
Registered: ‎09-03-2014
Location: SK
Views: 78
Message 2 of 4

Re: Living in Germany but Lenovo delivered in France, where can I get my Lenovo repaired?

Hello Oriane, welcome to the Community,

 

Exactly which 320s have you purchased? There are several different models, perhaps you could post the order number, it should look something like 80X400EABC.

 

Andy

 

English Community Leader
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Oriane
What's DOS?
Posts: 2
Registered: ‎05-28-2018
Location: DE
Views: 62
Message 3 of 4

Re: Living in Germany but Lenovo delivered in France, where can I get my Lenovo repaired?

Hi Andy, 

 

The model number is the following: LENOVO 80X400C3FR 

Thanks

 

Best, 

Oriane

Administrator
Administrator
Posts: 6,820
Registered: ‎09-03-2014
Location: SK
Views: 50
Message 4 of 4

Re: Living in Germany but Lenovo delivered in France, where can I get my Lenovo repaired?

I can't think of a reason why there should be an issue with you receiving support in Germany; sometimes there can be minor delays if a country specific part is required such as a keyboard.

 

Andy

 

English Community Leader
Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points 
Did you find a post helpfull? You can thank the member by clicking on the star below their post awarding them Kudos
 

Please don't ask me questions by Personal Message; questions belong in the forums.
 

  Communities:   English    Deutsche    Español    Português    Русскоязычное    Česká    Slovenská    Українська   Język Polski    Moto English

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