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leslieb22
What's DOS?
Posts: 1
Registered: ‎01-07-2018
Location: US
Views: 4,880
Message 1 of 6

My Lenovo Flex 5 won't turn on

Even though I charged my laptop, it won't turn on. I have also held the power button for a long period. I have an internal battery, so I cant take it out. 

Leslie305
What's DOS?
Posts: 1
Registered: ‎02-05-2018
Location: US
Views: 4,476
Message 2 of 6

Re: My Lenovo Flex 5 won't turn on

I have the same problem. It is very sporadic. Sometimes it turns on fine and sometimes there is no way I can get it to turn on. Sometimes it gets stuck on the sign in screen for a long time. Everything seems like it moves in slow motion. The cursor often gets stuck and I can't do anything.  I keep going back to my 4 year old Lenovo to do things because I get stuck with Flex 5.  So frustrating.

Andz
What's DOS?
Posts: 2
Registered: ‎10-20-2018
Location: ID
Views: 2,946
Message 3 of 6

Re: My Lenovo Flex 5 won't turn on

wish someone can help me with this problem.. i feels stupid buying this thing (81CA)

Social Support Agent
Social Support Agent
Posts: 442
Registered: ‎08-01-2018
Location: PH
Views: 2,929
Message 4 of 6

Re: My Lenovo Flex 5 won't turn on

Hi all!

 

Welcome to the community forums.

 

Is there a power light indicator on the laptop when you try to turn it on? Were you able to try using other compatible charger on the laptop? Could you try to perform a Power Drain on the laptop and check if it will turn on? You can follow the steps below.

1. Shut down the laptop
2. Unplug the charger
3. Press and hold the Power Button for 10-15 seconds.
4. Reconnect the charger and turn on the laptop.

 

Let us know how it goes.



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Andz
What's DOS?
Posts: 2
Registered: ‎10-20-2018
Location: ID
Views: 2,913
Message 5 of 6

Re: My Lenovo Flex 5 won't turn on

if you mean just turn off and on.. i already did that everytime my display cannot turn on..

open and close the lid, or randomly press keyboard just to make my dipslay on. sometimes when i use the fingerprint, my display magically on.

 

but it doesn't solve the fundamental problem: the display sometimes doesnt respon. how can i fix that?

driver update: i already do that.

Retired Support Specialist
Posts: 184
Registered: ‎08-01-2018
Location: PH
Views: 2,908
Message 6 of 6

Re: My Lenovo Flex 5 won't turn on

If the laptop is still won't power on after performing those steps, this would indicate that there could be some internal hardware components that needs to be check by a technician. It would be best to reach our Customer Care for repair options. You could check the number to call for your country in this link: https://pcsupport.lenovo.com/us/en/supportphonelist . Or you could visit our partnered Service Providers nearest you. You could look them up and their details in this link: https://support.lenovo.com/us/en/solutions/ht118678, simply filter the list by the country or city



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