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Dany11
What's DOS?
Posts: 1
Registered: ‎05-08-2018
Location: US
Views: 227
Message 1 of 2

My laptop Ideapad 310 suddenly turns off

Hello there,

 

I have a problem with my laptop Lenovo Ideapad 310.

 

suddenly turns off, and I lose all my work that I had open.

 

Please help me, my warranty ends in 25 days I can do?

 

Thanks

 

DS

Sr Support Specialist
Posts: 9,648
Registered: ‎11-30-2015
Location: PH
Views: 218
Message 2 of 2

Re: My laptop Ideapad 310 suddenly turns off

Hi Dany11,

 

Welcome to the Community Forums.

 

I would suggest that you back up all your data on a separate location and give technical support a call while the warranty is up. They would try to isolate the case (maybe take the option of resetting Windows) to identify if the issue is hardware related.

 

Details on how it happens (ex. random shutdown without notifications) for them to try to recreate the situation would be helpful.

 

Update us how it goes.

 

Regards



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