04-04-2018 01:59 PM
I can't connect to the internet. It was connected find this morning, but the network has been up and down, and when it went down I assumed it was the network so I disconnected and attempted to reconnect. Nothing worked. I tried a Network Reset as Windows as Windows network troubleshooter advised. Now, it can't even find the network.
1. I tried to turn on wifi via software switch in Windows settings/Internet and network, and there is not even a checkbox to turn wifi on or off. Also in Windows I looked at the network adapter settings panel, and it is blank, no wifi, no ethernet. When I run windows troubleshooter, it only pops up a dialog at the bottom of the page that has a button to turn airplane mode on or of, and a link back to the settings page.
2. I tried turning on wifi with hardware switch (function F5). No result.
3. So I tried to turn on wifi via the bios. Again, there is not even a line in the bios panel for Wifi.
4. I checked in Windows Device Manager, and it shows a wifi adapter, and says it is working.
So, Windows says I have a working wifi device, but nowhere else can I even find the word wifi.
And of course, I can't see if the wired ethernet adapter works since this laptop doesn't have an ethernet connector.
I don't know what else to try.
And obviously I can't connect anywhere to troubleshoot or get drivers.
04-04-2018 02:01 PM