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ronremsey25
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Posts: 3
Registered: ‎05-03-2017
Location: PH
Views: 402
Message 1 of 4

No Headphone detected after BIOS update in Lenovo Ideapad 100 14-IBY

i have a lenovo ideapad 100 14-iby installed with windows 10 with the bios cccn14ww.. i updated the bios via link provide by lenovo support in the site https://download.lenovo.com/consumer/mobiles/cccn21ww.exe .. the bios update was successful. but after the update when i tried to use the heaphone port. there is no sound coming out the headphone because the headphone isnt detected to be plugged in.i tried many headphone. but no headphone is being detected.. the audio only came out of the speaker of the laptop. .. I already check the Device Manager. but no Unknown Devices is visible.. And Already Checked for Windows Update.. But it is Already up to date. please help .

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Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 322
Message 2 of 4

Re: No Headphone detected after BIOS update in Lenovo Ideapad 100 14-IBY

Hello Ronremsey25

Thanks for using the Lenovo forums.


Try to download the Audio and Chipset drivers for the unit from the support page.

Make sure to reboot after an update.

 

Try a static discharge for this, it may help to resolve the issue or at least get rid of any built up static on the motherboard.

(If the battery is internal, please just skip the remove/replace battery steps.)
1. Turn the unit off
2. Remove the battery and the Mains adapter
3. Press and hold the front power button for 30 seconds
4. Replace the battery and the Mains adapter
5. Turn the unit on as normal

Hope this helps, let us know how you get on.


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ronremsey25
Fanfold Paper
Posts: 3
Registered: ‎05-03-2017
Location: PH
Views: 295
Message 3 of 4

Re: No Headphone detected after BIOS update in Lenovo Ideapad 100 14-IBY

tried what you suggest.. i downloaded the audio and the chipset drivers from the support .thank you.

but no luck at all Smiley Sad 

it still didnt detected the headphone plugged in and no sound is coming from the headphones I tried Smiley Sad

the sounds only still came out of the speakers Smiley Sad

please help 

ronremsey25
Fanfold Paper
Posts: 3
Registered: ‎05-03-2017
Location: PH
Views: 266
Message 4 of 4

Re: No Headphone detected after BIOS update in Lenovo Ideapad 100 14-IBY

tried what you suggest.. i downloaded the audio and the chipset drivers from the support .thank you.

but no luck at all Smiley Sad 

it still didnt detected the headphone plugged in and no sound is coming from the headphones I tried Smiley Sad

the sounds only still came out of the speakers Smiley Sad

please help 

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