05-15-2018 10:56 AM
Halo. My Ideapad just freeze a few hours ago so I decide to force shutdown by holding the power button. Once it shuted down i tried to turn in back on, but I just got stuck at LENOVO Logo. That white circle rotating in the middle below Lenovo Logo also didn't show up even after I waited for 30mins.
So I browse the internet looking for the solution. I found about the NOVO button. I tried turn it on with it. After waited like 2 mins there's blue window showing 4 options.
I tried all of it, and it resulting BlackScreen.
Is there a way to fix this problem. Hope it's not because some kind of hardware failure.
05-16-2018 03:00 PM
Welcome to the Community Forums.
Would you still have a warranty active?
I would suggest calling in technical support to proceed hoping that this is not due hardware issues.
You are not required to open the machine to isolate the root cause of the issue but rather have tech support to send it to the facility for testing. Inform them that you have tried using the options in the Novo menu with the same black screen issue on all options.
Update us how it goes.