09-05-2019 09:04 AM - edited 09-05-2019 09:04 AM
My laptop is stuck on blue screen giving me error WHEA_UNCORRECTABLE_ERROR.
The laptop says it is gonna restart for me however it is not as it has been stuck there for hour without doing anything.
Even after repeated restarts, i immidiately get this blue screen.
What should i do?
09-05-2019 10:29 AM - edited 09-05-2019 10:35 AM
fwiw, if you google the error message in question, it seems to be usually assoicated with a hardware fault.
eg. It could be the hard drive is corrupt or failing, and preventing Windows from starting, if it is a several years old.
Full model number of your laptop would be useful. eg. Ideapad 330-15ikb
If the computer is out of warranty and there is personal data you wish to recover, you may need to consider removing the hard drive for safe keeping. Then install a new hard drive or SSD to see if you can resurrect the laptop by installing a fresh copy of Windows. Otherwise, the Novo button could be used to restore laptop to factory settings, erasing all personal data etc if the hard drive is not defective.
(I don't work for Lenovo)