07-21-2017 01:21 AM - edited 07-21-2017 01:30 AM
I have the problem with the system password BIOS in my Lenovo Ideapad 310-15.
I set the password and everything was good, password was giving the acess to the BIOS, but some day when I was trying to logIn to the BIOS settings something happened and now I cannot log in to the BIOS settings.
Maybe I forgot the password but everything looked good until now.
What can I do ? The notebook was bought at this year and it has actual support but I think this issue is out of the warranty.
Any idea how I can reset the password by software, if this is possible, or what will be the best solution in my sytuation?
Maybe is there any way to reinstall BIOS what give the default access?
Solved! Go to Solution.
07-21-2017 07:55 AM
Welcome to the Lenovo Community !
Due to the ease in which laptops are stolen there is no magic back door, no master password and no reset program that can be used to resolve the issue. They are made that way by design, Sorry!
You basically have two choices....
The first is to try an remember the password. Please keep in mind that passwords are case sensitive. In other words you may have used some CAPITAL letters in your password as well as smaller case letters.
The second option is to have the motherboard replaced.
11-20-2018 12:15 PM
blueRabbit is probably right
I have the same problem. I set a password a year ago, and a few months later I couldn't access the password, it had capital letters and the symbol "[".
I know the password because I saved it in a piece of paper.
What kind of joke is this?
01-12-2019 03:28 AM
@vento,hello back in 2019.
@vento, I presume you are totaly right. From my perspective this can be BIOS bug. Hovewer the most sad in this sytuation is the fact that we should change the motherboard to fix this problem. The final think is the information that, we must paid for this , this issue is out of the guarantee.
This was only bios password
see you and good luck.
01-12-2019 10:44 AM
Hello and happy new year! hahaha
The vendor told me they are gonna pressure Lenovo to do the repair under warranty (I'm a very old and loyal client). If they don't success, I'll sue Lenovo.
I'll let you know.
01-12-2019 12:23 PM - edited 01-12-2019 12:34 PM
Ok, thanks for information Just let me know what will be the final of your battle .
Anyway this is very sad because there is no help from Lenvo side, any BIOS reset software,whatever.
Just the authorized service said me that is out of the guarantee and you must paid for this ,smth like 30% cost of your notebook (this was connected with motherboard change) heh...