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12 Posts

12-28-2016

US

39 Signins

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  • Posts: 12
  • Registered: ‎12-28-2016
  • Location: US
  • Views: 300
  • Message 1 of 3

Touchscreen Not Working

2019-04-15, 17:47 PM

Hello!

 

I have a FLEX 6. It's running Windows 10. Strangely, it no longer processes touch despite being a touchscreen. It will convert to tablet mode. I have tried to resetting. This is rather sudden. I do not have my pen with me but I will try it with the pen later. Right now, it does not process my finger. EDIT: The pen works! The screen does not process my finger.

 

The laptop is clean as far as finger prints goes.

There has been no damage towards it.

I run panda antivirus.

Everything is up to date.

64 bit system

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175 Posts

09-06-2018

PH

128 Signins

731 Page Views

  • Posts: 175
  • Registered: ‎09-06-2018
  • Location: PH
  • Views: 731
  • Message 2 of 3

Re: Touchscreen Not Working

2019-05-02, 22:22 PM

Hello StellaFreya!

 

Use windows search and type Lenovo vantage, to run device diagnostics and necessary updates. If not installed in the computer, here's how: https://support.lenovo.com/us/en/solutions/ht505081?Source=social_eservices&Medium=LITHIUM&Term=eServices_&Content=20190502_20190502222217&linkId=66867504. Hopefully everything goes well. Hassen_Lenovo

 

 

Moderator comment: Link expanded for transparency.



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12 Posts

12-28-2016

US

39 Signins

300 Page Views

  • Posts: 12
  • Registered: ‎12-28-2016
  • Location: US
  • Views: 300
  • Message 3 of 3

Re: Touchscreen Not Working

2019-05-08, 5:21 AM

Lenovo Vantage has been ran and there are no updates for my computer. The Bridge and System Update also detected nothing for my  ideapad FLEX 6-14IKB.

 

I would like to point out that BIOS is up to date. BIOS: 7QCN38WW

There is no 'USB Touchscreen Controller' drive in my Device Manager at all.

I have HID touch screen compliant. It has been uninstalled and reinstalled several times with no effect.

This computer has been wiped twice in hopes of fixing the issue. No effect.

I did not have any problems until February or so. A windows update might be the cause. Windows Updates KB44 series.

Again, the touchscreen isn't really broken. The pen works. My finger is not being detected.

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