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StellaFreya
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Posts: 11
Registered: ‎12-28-2016
Location: US
Views: 119
Message 1 of 3

Touchscreen Not Working

Hello!

 

I have a FLEX 6. It's running Windows 10. Strangely, it no longer processes touch despite being a touchscreen. It will convert to tablet mode. I have tried to resetting. This is rather sudden. I do not have my pen with me but I will try it with the pen later. Right now, it does not process my finger. EDIT: The pen works! The screen does not process my finger.

 

The laptop is clean as far as finger prints goes.

There has been no damage towards it.

I run panda antivirus.

Everything is up to date.

64 bit system

Social Support Agent
Social Support Agent
Posts: 163
Registered: ‎09-06-2018
Location: PH
Views: 66
Message 2 of 3

Re: Touchscreen Not Working

Hello StellaFreya!

 

Use windows search and type Lenovo vantage, to run device diagnostics and necessary updates. If not installed in the computer, here's how: https://support.lenovo.com/us/en/solutions/ht505081?Source=social_eservices&Medium=LITHIUM&Term=eSer.... Hopefully everything goes well. Hassen_Lenovo

 

 

Moderator comment: Link expanded for transparency.



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StellaFreya
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Posts: 11
Registered: ‎12-28-2016
Location: US
Views: 45
Message 3 of 3

Re: Touchscreen Not Working

Lenovo Vantage has been ran and there are no updates for my computer. The Bridge and System Update also detected nothing for my  ideapad FLEX 6-14IKB.

 

I would like to point out that BIOS is up to date. BIOS: 7QCN38WW

There is no 'USB Touchscreen Controller' drive in my Device Manager at all.

I have HID touch screen compliant. It has been uninstalled and reinstalled several times with no effect.

This computer has been wiped twice in hopes of fixing the issue. No effect.

I did not have any problems until February or so. A windows update might be the cause. Windows Updates KB44 series.

Again, the touchscreen isn't really broken. The pen works. My finger is not being detected.

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