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olgrim
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Posts: 12
Registered: ‎01-28-2019
Location: US
Views: 393
Message 1 of 8

Touchscreen is not working Flex 5-1570 (Type 80XB) Laptop (Lenovo) - Type 80XB

Flex 5-1570 (Type 80XB) Laptop (Lenovo) - Type 80XB 

 

Touchscreen stopped working.  Not responding totally to any touch. Lenovo Pen also does not work.

 

I updated BIOS from Lenovo support.

Reboot with "pin-button" as advised in support.

Reset HID-compliant touch screen drive.  The Driver verion now 10.0.17763.1.  Searched for updates - shows it is the latest driver.

I also Uninstalled it and installed it again.

I've done BIOS setting operation to set it to default setting as advised in the support. 

Windows 10 - upgraded, latest up-to-date.

 

This Notebook has never been dropped, no physical damage.

 

Seems nothing helps.

 

Please help.  I would be very grateful.

 

Thank you.

touch screen info FLEX 5.jpg

 

 

Device HID\WCOM50E8&Col01\5&11e08167&1&0000 was not migrated due to partial or ambiguous match.

Last Device Instance Id: USB\VID_1C4F&PID_0051\7&250682d8&0&1
Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Location Path:
Migration Rank: 0xF000FFFFFFFFF120
Present: false
Status: 0xC0000719

olgrim
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Posts: 12
Registered: ‎01-28-2019
Location: US
Views: 346
Message 2 of 8

Re: Touchscreen is not working Flex 5-1570 (Type 80XB) Laptop (Lenovo) - Type 80XB

I was trying to resolve through miscrosoft

 

https://answers.microsoft.com/en-us/windows/forum/all/hid-compliant-touch-screen-driver-is-not-worki...

 

Touchscreen still not working.

 

I think the driver is malfunctioning

olgrim
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Posts: 12
Registered: ‎01-28-2019
Location: US
Views: 332
Message 3 of 8

Re: Touchscreen is not working Flex 5-1570 (Type 80XB) Laptop (Lenovo) - Type 80XB

Is there a newer driver for the touchscreen? Any suggestion? What can be done?

Flex 5-1570 (Type 80XB) Laptop (Lenovo) - Type 80XB

touch screen info FLEX 5 3.jpg

olgrim
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Posts: 12
Registered: ‎01-28-2019
Location: US
Views: 330
Message 4 of 8

Re: Touchscreen is not working Flex 5-1570 (Type 80XB) Laptop (Lenovo) - Type 80XB

touch screen info FLEX 5.jpg

olgrim
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Posts: 12
Registered: ‎01-28-2019
Location: US
Views: 328
Message 5 of 8

Re: Touchscreen is not working Flex 5-1570 (Type 80XB) Laptop (Lenovo) - Type 80XB

Calibration is not working also.touch screen NOT WORKING 7.jpg

olgrim
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Posts: 12
Registered: ‎01-28-2019
Location: US
Views: 282
Message 6 of 8

Re: Touchscreen is not working Flex 5-1570 (Type 80XB) Laptop (Lenovo) - Type 80XB

NOT RESOLVED. Touchscreen is not working. Outdated driver.
Product is not supported at all.  New Win 10 excludes touch screen capabilities completely.


I am going to post a very negative review on AMAZON where I bought this Flex 5. Community totally unhelpful.

 

 

olgrim
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Posts: 12
Registered: ‎01-28-2019
Location: US
Views: 263
Message 7 of 8

Re: Touchscreen is not working Flex 5-1570 (Type 80XB) Laptop (Lenovo) - Type 80XB

Most likely Microsoft is making these malfunctions deliberately to eliminate competition.

adimauro
What's DOS?
Posts: 1
Registered: ‎03-22-2019
Location: US
Views: 30
Message 8 of 8

Re: Touchscreen is not working Flex 5-1570 (Type 80XB) Laptop (Lenovo) - Type 80XB

Has anyone figured this out yet? I've tried nearly every fix and nothing has worked for me yet. Is Lenovo really just not going to update the driver to be compatible with new Windows? I only purchased this computer for its touchscreen capabilities. I would have purchased another brand if I had known the touchscreen would only work for a few months. Please help!

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