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paulsiu
Paper Tape
Posts: 5
Location: US
Views: 1,516
Message 1 of 8

Trying to get a new battery for Lenovo Flex 14

My wife's Flex 14 stopped charging. I am thinking that battery is old and need replacement (I hope), but when I look on the Lenovo site, I do not see the battery. I tried contacting Lenovo, who argued with me that the battery is sealed (wrong), but finally send me to Emcompass parts. They looked up the serial number and was able to correctly identify the computer, but could not find the part number for the battery. They then transfer me to Geek Squad for some reason.

 

I did see a few battery on sale at Amazon, but they appear to be greatly smaller in capacity (2200 instead of 3560 ma). Anyone know how I can order the higher capacity battery or at least locate the actual part number ?

 

Is this normal, I never had issue getting batteries for my Dells.

 

Paul

 

Support Specialist
Posts: 6,845
Location: PH
Views: 1,494
Message 2 of 8

Re: Trying to get a new battery for Lenovo Flex 14

Hi paulsiu,

 

Greetings.

 

Would you still have warranty coverage for the machine?

 

You can try to locate the serial number and check here in the parts lookup page for Rechargeable Batteries , internal.

 

 

Else, privately message me your serial if needed.

 

Update us soon as convenient.

 

Regards

 



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paulsiu
Paper Tape
Posts: 5
Location: US
Views: 1,475
Message 3 of 8

Re: Trying to get a new battery for Lenovo Flex 14

Thanks

 

The machine was purchase about 2 years ago. The warranty has expired.

 

I did took a look at the link and examined the parts list. The only battery available is a 4 cell which is still smaller than the original battery that came with the laptop. Because of the difficulty in just ordering a battery from Lenovo, I am just going to order a third party item from Amazon since the one from Lenovo do not appear to have a higher capacity and I don't want to spend an hour to order the battery.

 

While the support on this forum is top notch, I think the chat support is less than desirable. Due to the difficulty of getting a battey, I have to rethink about buying Lenovo the next time we need to replace a computer. I prefer vendor that have longer part support, particular for the battery.

 

Paul

 

 

 

Support Specialist
Posts: 6,845
Location: PH
Views: 1,472
Message 4 of 8

Re: Trying to get a new battery for Lenovo Flex 14

Hi paulsiu,

 

With the battery part number, you can ensure that you would get a compatible replacement battery for your machine.

 

Within the US Lenovo Encompass would be able to provide OEM certified parts but among resellers try to check the return option just in case.

 

Regards



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hsengiv
Paper Tape
Posts: 5
Location: IN
Views: 1,168
Message 5 of 8

Re: Trying to get a new battery for Lenovo Flex 14

your part number or the model number for the battery is "l12s4f01" even "l12s4a01" could work for you. but i also see the same on amazon as 2200mah not more than that. my original battery also is 3350mah. but unable to find one . dont have clue where to buy. also not available in lenovo website www3.lenovo.com under batteries section but betteries for s500 models were present there to buy. quite unlucky dont know where to buy already bought 2 from amazon which were not working with my laptop . too confused
hsengiv
Paper Tape
Posts: 5
Location: IN
Views: 1,166
Message 6 of 8

Re: Trying to get a new battery for Lenovo Flex 14

how to privately message you. so that i can send my model number "l12s4f01" for lenovo flex 14 laptop. also if there is a backlit keyboard for this device i would buy that too.

paulsiu
Paper Tape
Posts: 5
Location: US
Views: 1,140
Message 7 of 8

Re: Trying to get a new battery for Lenovo Flex 14

Hi,

 

Try as I might, I couldn't find a replacement that is the same size as the original. The only one I could find was the 2200 ma version. I even managed to get in touch with the parts departtment at Lenovo, and they only have the 2200 ma version.

 

I ended up getting the 2200 ma from Amazon.

 

Paul

 

hsengiv
Paper Tape
Posts: 5
Location: IN
Views: 1,117
Message 8 of 8

Re: Trying to get a new battery for Lenovo Flex 14

i also bought the 2200mah from amazon but it gives me a backup of 1 hour 30 min only. how much do you get from the 2200mah?
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