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Plon
Paper Tape
Posts: 2
Registered: ‎04-09-2019
Location: ZA
Views: 95
Message 1 of 4

USB Faulty Ideapad 330-15ICH

Hello world!

 

One of my USB ports has stopped working. I havce tried uninstalling and rebooting, but it is still not registering any external USB devices.

Please help Smiley Happy 

 

Sr Support Specialist
Posts: 8,873
Registered: ‎11-30-2015
Location: PH
Views: 67
Message 2 of 4

Re: USB Faulty Ideapad 330-15ICH

Hi Plon,

 

Welcome to the Community Forums.

 

Which particular USB port is affected?

 

Isolating it from the connected structures may help identify the real issue specially if other ports on same side works (probable hardware issue).

 

Testing the ports for power using basic USB mouse for power activity can be done and using a bootable USB accessing boot manager (usually F12) to check if the boot usb is detected help in terms of data transfer/readability. 

 

I hope this helps answer your query.

 

Regards



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Plon
Paper Tape
Posts: 2
Registered: ‎04-09-2019
Location: ZA
Views: 61
Message 3 of 4

Re: USB Faulty Ideapad 330-15ICH

Thanks Spidey101

 

I have tested it in the BIOS reboot. It then works, but intermittantly and then only for some USB devices.

I have called my local Lenovo support office and will be booking it as it seems to be a hardware issue.

 

Thanks again 

 

Cheers

Plon

Sr Support Specialist
Posts: 8,873
Registered: ‎11-30-2015
Location: PH
Views: 58
Message 4 of 4

Re: USB Faulty Ideapad 330-15ICH

Hi Plon,

 

Good that tech support intervene for in-warranty repair.

 

Please do not hesitate to visit our Community at anytime.

 

Regards



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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