03-04-2018 10:38 AM
Have just purchased the above Laptop and i have been trying to create a recovery U S B ,the process runs from the option screen the process runs I identify the drive I wish to download to ,the process runs for a couple of minutes and then gives a message Cannot Continue with this process .I have tried to three different U S B two of them new. Am I right in saying that this laptop has a recovery partition with recovery option Any help would be appreciated
03-04-2018 11:26 AM
I am assuming your are using Windows 10..but at what point when creating a Windows 10 Recovery Drive (see screenshots in link below) is the process failing?
How to: Create a Recovery Drive for reinstalling Windows 10
03-05-2018 12:53 PM
Thanks for the reply recovery procedure runs to the point where the screen states Creating recovery Drive after about two minutes a msg states unable to create drive no error code is shown I have tried to run it threetimes with different u s b to no avail I had the same problem last year with a H P Stream H P could not sort it in and had to provide a U S B recovery drive