12-25-2017 01:27 AM - edited 12-25-2017 01:31 AM
When the wd elements 1 TB external hard drive is connected to Lenovo IdeaPad 320 - 15IKB (Type 80xl,80ye), the light of the hard drive is continuously on but the device is not shown on my computer. the device is also not visible on computer management -> storage and also not show in device manager.
And the moreover..the hard drive is visible at times and is working fine but suddenly stops detecting. for say, the device got detected and I start copying some file..in the middle of copying the drive automatically disconnects even though the light on the hard drive is still on.
I tried uninstalling and reinstalling of universal serial bus drivers. but no solution.
the hard drive is working on other laptops with both 2.0 and 3.0 ports. but it is not showing on Lenovo IdeaPad 320 model.
12-25-2017 11:09 AM
One question. Is your computer plugged in or on battery? If on battery, your computer may be disabling the USB ports if it switches to Power Saver mode. Check you Power profile settings.
12-25-2017 11:42 AM
in both the cases, the same situation persists. even I tried to go for human interference device manager and under power management, i untick the checkbox..yet the problem is persistent.
kindly help me out.