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AllanAnderson
Paper Tape
Posts: 2
Registered: ‎04-24-2019
Location: US
Views: 194
Message 1 of 3

Warranty with cracked screen bezel

I have a 510-15ISK  laptop. Its great when it's not being repaired.  Fortunately I had purchased a 3year extended warranty. Lenovo has repaired it six times in less than three years. Now it's going in due to a bad motherboard. while getting it ready to ship I noticed a crack in the lower right screen bezel. Probably from me always opening the lid from the upper left corner. It hasn't caused any problems.  My question,  what are the odds Lenevo will deny a warrany claim because of that crack?

Sr Support Specialist
Posts: 8,740
Registered: ‎11-30-2015
Location: PH
Views: 173
Message 2 of 3

Re: Warranty with cracked screen bezel

Hi AllanAnderson,

 

Welcome to the Community Forums.

 

If the issue on the systemboard is not related to the crack then most likely it would proceed as planned. You would however be notified from the depot perhaps by call or email informing you of any other detected issues. 

 

It is important that you frequently check your email for notifications and call in tech support if needed for faster communication.

 

I hope this helps answer your query.

 

Regards



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AllanAnderson
Paper Tape
Posts: 2
Registered: ‎04-24-2019
Location: US
Views: 168
Message 3 of 3

Re: Warranty with cracked screen bezel

Thanks for that information and the quick response.

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