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UTFlex2
What's DOS?
Posts: 2
Registered: ‎02-19-2015
Location: United States
Views: 248
Message 1 of 3

Why did my new Flex2 arrive with a user already entered into it?

I ordered my laptop direct from Lenovo. When it came yesterday, I turned it on and rather than getting asked to set it up with my information, it was already loaded with another person's email address (ie, someone else had already set it up). I have called twice now - once to talk to tech support, who had me do a factory restore, and once to talk to the post-sales people. They have both said the serial number shows as new, and they offered me $69 for my troubles. I'm still weirded out, especially in light of this adware issue that is plaguing Lenovo.

 

Should I ask for a replacement, or is a factory restore enough?

Guru
Posts: 3,465
Registered: ‎04-02-2014
Location: MX
Views: 238
Message 2 of 3

Re: Why did my new Flex2 arrive with a user already entered into it?

A factory restore is enough.

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Current System - Lenovo Y720
Y720 REVIEW - Youtube Link (Opens in New Tab)
If your experience was good today, please feel free to give KUDOS. It Ain't Over, 'til it's over.
UTFlex2
What's DOS?
Posts: 2
Registered: ‎02-19-2015
Location: United States
Views: 200
Message 3 of 3

Re: Why did my new Flex2 arrive with a user already entered into it?

I sent it back. Obviously they had not sent me a new machine although they had charged me for one. I have to say, the customer service was nothing but stellar. But this issue, especially in light of the other issues plaguing Lenovo, pushed me to return the machine. I got a Toshiba instead. 

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