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Griff94
Paper Tape
Posts: 11
Registered: ‎08-02-2015
Location: United States
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Message 1 of 23

Windows 10 Dolby Home Theater V4 not working

On my Lenovo Edge 15 (BestBuy Exclusive model), I recently upgraded to Windows 10 and found that the Dolby Home Theater V4 software does not work. I've tried uninstalling and reinstalling the drivers and software and still cannot get the program to work. The program will open and shows the different options available, but the equalizer does not move (like it used to on Windows 8.1) and it does not make a difference in the audio output. 

 

This all worked before my Windows 10 transition. The audio quality is very tinny and hard to hear without this software, hopefully someone has a solution. Thank you for your help!

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Message 2 of 23

Re: Windows 10 Dolby Home Theater V4 not working

Good day.

 

Please see Section 3 - Application Limitations, of: https://support.lenovo.com/us/en/documents/ht103611
Dolby Home Theater is not supported / not functional under Windows 10, for software compatibility reasons.
The official recommendation is to uninstall it prior to upgrading to Windows 10.

 

Hope this helps clarify.
Regards.


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Griff94
Paper Tape
Posts: 11
Registered: ‎08-02-2015
Location: United States
Views: 22,908
Message 3 of 23

Re: Windows 10 Dolby Home Theater V4 not working

Thank you very much, sad to see it go, but it is what it is
JakeStiebs
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Message 4 of 23

Re: Windows 10 Dolby Home Theater V4 not working

But why under section 2 in the table does it say that if Dolby Home Theater is not in the control panel that we should follow the link to download the audio driver. Wouldn't that mean it is compatible? I have a Z580 and this is my favorite feature! and if not Home Theater can we install v5 using the .msi files in the system folders?

Thanks!

Griff94
Paper Tape
Posts: 11
Registered: ‎08-02-2015
Location: United States
Views: 22,841
Message 5 of 23

Re: Windows 10 Dolby Home Theater V4 not working

If you search "dolby" in the system search box, you get over 4 file location for Home Theater, Advanced Audio, and 2 other programs. You can install these drivers but it has no effect on audio quality, you'll just have an extra notification tray icon...
JakeStiebs
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Message 6 of 23

Re: Windows 10 Dolby Home Theater V4 not working

Here is my solution at this link. I have Dolby Home Theater v4 installed and working (equalizer animates and everything).

https://forums.lenovo.com/t5/Lenovo-P-Y-and-Z-series/Solved-Dolby-Home-Theater-v4-not-working-after-...
Griff94
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Posts: 11
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Location: United States
Views: 22,189
Message 7 of 23

Re: Windows 10 Dolby Home Theater V4 not working

Awesome! Trying this now, I'll post results when I'm finished

Griff94
Paper Tape
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Location: United States
Views: 22,187
Message 8 of 23

Re: Windows 10 Dolby Home Theater V4 not working

Could not complete first step, I get the "DHT failed to install" message
JakeStiebs
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Message 9 of 23

Re: Windows 10 Dolby Home Theater V4 not working

Okay, check control panel and uninstall it (if it did install somewhat). Restart. Try again. If same issue happens try the whole process from uninstalling the speaker driver. Let me know how it goes!
Griff94
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Registered: ‎08-02-2015
Location: United States
Views: 22,156
Message 10 of 23

Re: Windows 10 Dolby Home Theater V4 not working

Doing that now, we shall see haha

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