07-24-2015 11:22 AM - edited 07-24-2015 11:23 AM
I bought a Lenovo flex 2-14 inch core i3 4010U about a year ago. I’ve been using it for 10 months and it’s about 3 weeks that my laptop just shut downs randomly; sometimes after 10 hours working and sometimes after 15 minutes. There is no heating-up problem and the fan works properly. Does anyone have idea why this happens?
07-24-2015 11:45 AM - edited 07-24-2015 11:46 AM
It may be caused by several problems. You can try with diagnostic test of modules by Lenovo Solution Center. If this says that everything is alright I recommend factory reset and reinstall all drivers. Also try first to update your Energy Management. Let us know results of tries.
08-26-2015 10:58 AM
The hardware was scanned by the application of Lenovo and no problem was found. I took the laptop to a computer repair company and they told me the rtc circuit had problem so they replaced it and also replaced the RAM but it didn’t work. They told me it might be caused by the battery so that was replaced too; but still my laptop shuts down randomly.
12-06-2015 07:33 AM
Exactly same thing happens to me. Wasted money, guys. First problems with sleeping mode - laptop did not want to start-up. Got to your guarantee service guys. After over the month it has been sent back to me, working couple of weeks and now this.
Reading through the forums I can see2 things:
1. great number of your customers experience similar issues
2. You as a company did not succeed to help sigle person with it.
Are you about to do something with it, or just hoping for customers to shove off one day?