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joeyamoah78
What's DOS?
Posts: 1
Registered: ‎11-22-2016
Location: DK
Views: 453
Message 1 of 2

ideapad 310-15ABR - Auto-Restarting Randomly

Over the last few months (since December 2017) my IdeaPad 310 has been auto-restarting randomly.

I did a hardware scan through the Lenovo Solution Center, and everything came up okay aside from the motherboard scan, which failed on the USB test. (Result code: W1B7MTXKX-JRBFMC).

I am not tech savvy and my warranty has ended. This has become frustrating as I have lost lots of work. 

Does anyone have a similar issue or solution?

Thank you!

Rayvon
What's DOS?
Posts: 1
Registered: ‎12-21-2017
Location: US
Views: 267
Message 2 of 2

Re: ideapad 310-15ABR - Auto-Restarting Randomly

I have had this exact same problem.  I am still under warranty and have sent my computer in to Lenovo twice.  Both times they indicated they swapped the motherboard.  I just got my computer back (3 weeks after sending it in) from its second repair.  After about 1 hour of using my computer it shut down and restarted.  I am as clueless as the Lenovo repair staff.  I guess I am going to go thru this same BS a 3rd time and hope for the best.  Apparantly this is a design flaw and they are trying to put a bandaid on it.

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