02-24-2018 10:41 AM
Over the last few months (since December 2017) my IdeaPad 310 has been auto-restarting randomly.
I did a hardware scan through the Lenovo Solution Center, and everything came up okay aside from the motherboard scan, which failed on the USB test. (Result code: W1B7MTXKX-JRBFMC).
I am not tech savvy and my warranty has ended. This has become frustrating as I have lost lots of work.
Does anyone have a similar issue or solution?
04-13-2018 11:37 AM
I have had this exact same problem. I am still under warranty and have sent my computer in to Lenovo twice. Both times they indicated they swapped the motherboard. I just got my computer back (3 weeks after sending it in) from its second repair. After about 1 hour of using my computer it shut down and restarted. I am as clueless as the Lenovo repair staff. I guess I am going to go thru this same BS a 3rd time and hope for the best. Apparantly this is a design flaw and they are trying to put a bandaid on it.