02-11-2018 12:52 AM
hi, my lenovo ideapad 320-15IKB is just 2-week old only,,, this afternoon, i set it to sleep mode, after 30 mins, i tried to use it but the laptop wont start so i just re-boot it using force shutdown,,, when i restart it, it was stuck up to lenovo logo and the white dotted circle continuously revolving,,, after 5 mins i turned it off again because it still did not boot up to windows,,, now, my laptop dont boot up and when i check the BIOS, the hard drive was not detected or can not be detected, i already tried resetting it using the novo button but the problem still not fix,,, can anyone help me? thank u
02-28-2018 06:08 AM
Thanks for using the Lenovo forums.
If the harddrive cannot be detected, it will mean there is trouble with the harddrive, if you`re lucky, it may have just disconnected, if you`re unlucky, then it will mean the HDD has failed and will need to be replaced.
I`d recommend that you get in touch with your local Lenovo support line for a possible repair on the unit.
Below is the link to the phone list where you can find these numbers
Hope this helps, let us know how you get on.
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