11-21-2018 11:06 AM
i have bought a new lenovo ideapad 520 wich has two usb3 ports.. i also have an external hard disk which is usb3 as well but has the sign of super speed . they do not work together and the disk is not readible on the laptop
11-21-2018 09:02 PM
Welcome to the Community Forums.
Does your external hard drive work on other laptops? Have you tried the 2 USB 3.0 ports on your Ideapad 520? If still not working, try to do a power drain by removing all connected devices (ac adapter, USB flash drive, etc.), shut it down and hold down the power button for 60 seconds. Turn it back on after a few minutes and observe.
11-22-2018 02:20 AM
yes my drive works on other laptop ,,, and yes i have tried the two usb ports and also have tried your solution but no difference.
the problem is it gives me that the device is working properly but it does not show any content of it
11-22-2018 03:44 AM
Hey there, Amoza!
Another help here. Please try the steps below:
1. Disconnect all USB device in your laptop such as USB mouse or USB drive.
2. Open the Lenovo Vantage app https://support.lenovo.com/us/en/solutions/ht505081?CID=ww:lenovosocial:20x9m6 and check for a system update, then install them all.
3. Restart the laptop and try it again. Update us back with the outcome.