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MoD1977
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Posts: 9
Registered: ‎01-05-2017
Location: TH
Views: 4,064
Message 21 of 398

Re: ideapad 700 15ISK - Keyboard missing keystrokes

Same Problem here in Thailand.

I bought the Laptop for work so it  is quite a bit annoying.

gouzos
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Posts: 19
Registered: ‎11-08-2016
Location: GR
Views: 4,024
Message 22 of 398

Re: ideapad 700 15ISK - Keyboard missing keystrokes

I opened a service ticket. They said I sould wait for a reply. Now, about 3 weeks after that, the ticket seems to be closed.

 

They uploaded 4 new drivers, but they don't correct the problems...

LukaszW
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Posts: 13
Registered: ‎01-05-2017
Location: PL
Views: 4,003
Message 23 of 398

Re: ideapad 700 15ISK - Keyboard missing keystrokes

Hello,

The problem disappears when the battery is disconnected.

gouzos
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Posts: 19
Registered: ‎11-08-2016
Location: GR
Views: 3,996
Message 24 of 398

Re: ideapad 700 15ISK - Keyboard missing keystrokes

What do you mean?

You mean, when you open the case, disconnect the battery and work with just the power supply?

 

That would mean the battery has something to do with it, but it's still not really helpful, is it?

LukaszW
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Posts: 13
Registered: ‎01-05-2017
Location: PL
Views: 3,988
Message 25 of 398

Re: ideapad 700 15ISK - Keyboard missing keystrokes

I'm just saying that the problem is the battery. After disconnecting the battery and power supply work at the keyboard and touchpad are working properly.

My English is poor. Maybe some of you report it to lenvo?

gouzos
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Posts: 19
Registered: ‎11-08-2016
Location: GR
Views: 3,976
Message 26 of 398

Re: ideapad 700 15ISK - Keyboard missing keystrokes

I can't seem to reach them.

Email and chat are not available and now when I try to open a service ticket, it just takes me to the worthless contact page.

gouzos
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Posts: 19
Registered: ‎11-08-2016
Location: GR
Views: 3,927
Message 27 of 398

Re: ideapad 700 15ISK - Keyboard missing keystrokes

I have been offered this solution by the service team:

 

https://support.lenovo.com/gr/en/solutions/ht500710

 

Have not tried it yet.

LukaszW
Punch Card
Posts: 13
Registered: ‎01-05-2017
Location: PL
Views: 3,903
Message 28 of 398

Re: ideapad 700 15ISK - Keyboard missing keystrokes

Unfortunately this does not solve the problem.
gouzos
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Posts: 19
Registered: ‎11-08-2016
Location: GR
Views: 3,896
Message 29 of 398

Re: ideapad 700 15ISK - Keyboard missing keystrokes

Did you try it?

I just downloaded the software and am setting up to try it.

 

Do you think a replacement battery might cure it?

I always thought it was a software problem (drivers), but might it actually be a hardware thing?

LukaszW
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Posts: 13
Registered: ‎01-05-2017
Location: PL
Views: 3,891
Message 30 of 398

Re: ideapad 700 15ISK - Keyboard missing keystrokes

Yes - I did calibrate the battery. The touchpad is still choppy, and the keyboard is lost letters.

This may be a hardware problem with the battery. I wonder if the same problem to a non-genuine replacement battery.

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