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MoD1977
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Posts: 9
Registered: ‎01-05-2017
Location: TH
Views: 3,222
Message 21 of 393

Re: ideapad 700 15ISK - Keyboard missing keystrokes

Same Problem here in Thailand.

I bought the Laptop for work so it  is quite a bit annoying.

gouzos
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Posts: 19
Registered: ‎11-08-2016
Location: GR
Views: 3,182
Message 22 of 393

Re: ideapad 700 15ISK - Keyboard missing keystrokes

I opened a service ticket. They said I sould wait for a reply. Now, about 3 weeks after that, the ticket seems to be closed.

 

They uploaded 4 new drivers, but they don't correct the problems...

LukaszW
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Posts: 13
Registered: ‎01-05-2017
Location: PL
Views: 3,161
Message 23 of 393

Re: ideapad 700 15ISK - Keyboard missing keystrokes

Hello,

The problem disappears when the battery is disconnected.

gouzos
Punch Card
Posts: 19
Registered: ‎11-08-2016
Location: GR
Views: 3,154
Message 24 of 393

Re: ideapad 700 15ISK - Keyboard missing keystrokes

What do you mean?

You mean, when you open the case, disconnect the battery and work with just the power supply?

 

That would mean the battery has something to do with it, but it's still not really helpful, is it?

LukaszW
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Posts: 13
Registered: ‎01-05-2017
Location: PL
Views: 3,146
Message 25 of 393

Re: ideapad 700 15ISK - Keyboard missing keystrokes

I'm just saying that the problem is the battery. After disconnecting the battery and power supply work at the keyboard and touchpad are working properly.

My English is poor. Maybe some of you report it to lenvo?

gouzos
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Posts: 19
Registered: ‎11-08-2016
Location: GR
Views: 3,134
Message 26 of 393

Re: ideapad 700 15ISK - Keyboard missing keystrokes

I can't seem to reach them.

Email and chat are not available and now when I try to open a service ticket, it just takes me to the worthless contact page.

gouzos
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Posts: 19
Registered: ‎11-08-2016
Location: GR
Views: 3,085
Message 27 of 393

Re: ideapad 700 15ISK - Keyboard missing keystrokes

I have been offered this solution by the service team:

 

https://support.lenovo.com/gr/en/solutions/ht500710

 

Have not tried it yet.

LukaszW
Punch Card
Posts: 13
Registered: ‎01-05-2017
Location: PL
Views: 3,061
Message 28 of 393

Re: ideapad 700 15ISK - Keyboard missing keystrokes

Unfortunately this does not solve the problem.
gouzos
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Posts: 19
Registered: ‎11-08-2016
Location: GR
Views: 3,054
Message 29 of 393

Re: ideapad 700 15ISK - Keyboard missing keystrokes

Did you try it?

I just downloaded the software and am setting up to try it.

 

Do you think a replacement battery might cure it?

I always thought it was a software problem (drivers), but might it actually be a hardware thing?

LukaszW
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Posts: 13
Registered: ‎01-05-2017
Location: PL
Views: 3,049
Message 30 of 393

Re: ideapad 700 15ISK - Keyboard missing keystrokes

Yes - I did calibrate the battery. The touchpad is still choppy, and the keyboard is lost letters.

This may be a hardware problem with the battery. I wonder if the same problem to a non-genuine replacement battery.

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