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stevearrants
Paper Tape
Posts: 4
Registered: ‎01-28-2011
Location: US
Views: 430
Message 1 of 7

ideapad FLEX 5 1570 Touch Screen stopped working

I was trying to use it as a tablet tonight, and the touchpad wouldn't work with my fingers. 

I tried disabling/removing the HID-compliant touch screen entry in Device Manager and rebooting, disabling and then enabling, but none of those worked. 

 

Is there a fix or is the solution to do a Square Trade warranty service?

 

 

Social Support Agent
Social Support Agent
Posts: 437
Registered: ‎08-02-2018
Location: US
Views: 364
Message 2 of 7

Re: ideapad FLEX 5 1570 Touch Screen stopped working

Hi Stevearrants! Welcome to our forums community. Was there any recent changes or any updtaes installed before the issue arise? Could you try these steps: https://support.lenovo.com/nz/en/solutions/ht075464. Update us how it goes.



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stevearrants
Paper Tape
Posts: 4
Registered: ‎01-28-2011
Location: US
Views: 363
Message 3 of 7

Re: ideapad FLEX 5 1570 Touch Screen stopped working

Your link is about fixing the touch PAD, but my problem is with the touch SCREEN,.

Social Support Agent
Social Support Agent
Posts: 296
Registered: ‎08-02-2018
Location: US
Views: 353
Message 4 of 7

Re: ideapad FLEX 5 1570 Touch Screen stopped working

Sorry for the confusion as you mentioned in your first sentence that the touchpad is not working. 

 

Regarding the touchscreen, there is a thread discussing on how to fix this. Here's the link, https://forums.lenovo.com/t5/Lenovo-IdeaPad-1xx-3xx-5xx-7xx/Lenovo-Flex-5-1570-Type-80XB-Missing-HID.... If not working, please do a system restore and select the date when it was working properly.



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stevearrants
Paper Tape
Posts: 4
Registered: ‎01-28-2011
Location: US
Views: 319
Message 5 of 7

Re: ideapad FLEX 5 1570 Touch Screen stopped working

Restore did not work. The touchscreen still doesn't work.

 

Social Support Agent
Social Support Agent
Posts: 194
Registered: ‎08-02-2018
Location: US
Views: 269
Message 6 of 7

Re: ideapad FLEX 5 1570 Touch Screen stopped working

Have you tried resetting the laptop to is factory settings? If yes and still does the same, then it is a hardware failure. We suggest contacting our local support here: https://pcsupport.lenovo.com/us/en/supportphonelist?CID=ww:lenovosocial:20x9m6 for repair options. Thanks. 



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stevearrants
Paper Tape
Posts: 4
Registered: ‎01-28-2011
Location: US
Views: 129
Message 7 of 7

Re: ideapad FLEX 5 1570 Touch Screen stopped working

Resetting did not work. I believe this is related to and caused by the firmware updating issue described here:

https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/Yoga-X1-touch-screen-not-working-after-latest...

 

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