04-20-2019 03:56 AM
I have purchased this laptop (model Flex 5-1570 (Type 81CA)) with serial number MP1D785Y.
when I bought it ,it was working fine.
but now Its KEYBOARD IS MISTYPING.
LIKE IF I PRESS "M" key IT TYPES "MN".
IF I PRESS"V" IT TYPES "VB"
IF I PRESS "N" IT TYPES "MN".
IF I PRESS "B" IT TYPES "VB"
IF I PRESS "SPACE BAR" IT PRESSES "ENTER"
Right "shift" and "control" key are not working at all.
I tried to fix it in language settings but it didn't help.
please tell me how can I fix it.
Looking forward to hear from you
05-04-2019 01:34 AM
Welcome to the community forums. Checking on your issue. This is a hardware failure. The laptop is still within the warranty coverage. We recommend contacting your local Lenovo support to initiate warranty repair. Please use this link: https://pcsupport.lenovo.com/us/en/supportphonelist?CID=ww:lenovosocial:20x9m6
Just enter the serial number and choose your location.