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Paularie
Paper Tape
Posts: 3
Registered: ‎03-21-2017
Location: US
Views: 1,965
Message 1 of 6

lenovo ideapad 100 replacement battery not charging

I bought a new battery for my lenovo ideapad 100-15ibd, when installed on the laptop it is not charging although it is connected to the AC. what can i do? i tried removing the new battery and unistalling AC controller but the problem continue.

Sr Support Specialist
Posts: 8,368
Registered: ‎11-30-2015
Location: PH
Views: 1,918
Message 2 of 6

Re: lenovo ideapad 100 replacement battery not charging

Hi Paularie , 

 

Welcome to the Community Forums. 

 

Did you purchase using the same part number from the original parts list directly from lenovo-encompass

 

Try charging the battery while it is turned off and set it for two hours. 

Any changes from the battery indicator (page 9)

You may also follow power check out guide for the ac charger and battery pack for hardware check (page 21-22).

 

Alternatively if battery is detected within Windows , you can try  uninstalling and reinstall related power manager software .

 

Updateus how it goes.

 

Regards



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Paularie
Paper Tape
Posts: 3
Registered: ‎03-21-2017
Location: US
Views: 1,909
Message 3 of 6

Re: lenovo ideapad 100 replacement battery not charging

thanks for your help

 

Did you purchase using the same part number from the original parts list directly from lenovo-encompassNo, i bougth on amazon with the the original battery model(L15L4A01).

 

Try charging the battery while it is turned off and set it for two hours. 

Any changes from the battery indicator (page 9)the indicator is  red.

Sr Support Specialist
Posts: 8,368
Registered: ‎11-30-2015
Location: PH
Views: 1,902
Message 4 of 6

Re: lenovo ideapad 100 replacement battery not charging

Hi Paularie , 

 

Greetings. 

 

About the battery indicator (page 9) , what we expect should change after 2 hours: 

 

Solid amber : The battery has between 5% and 20% charge.
Fast blinking amber : The battery has less than 5% charge.
Slow blinking amber : The battery is being charged. When battery charge reaches 20%, the blinking color changes to white

 

Any change within windows if you hover the mouse over the battery icon ? 

 

Ordering OEM devices safety made using the part number to ensure the BIOS whitelist is ok.

Item 9 page 63 offers the parts list with Lenovo encompass as certified OEM retailer. 

You can use your serial number and check on the parts look up page if you had the same part number for ordering the battery as it may be failed battery or simply unrecognized battery message if not compatible where BIOS can be updated if needed.

 

Regards



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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Paularie
Paper Tape
Posts: 3
Registered: ‎03-21-2017
Location: US
Views: 1,893
Message 5 of 6

Re: lenovo ideapad 100 replacement battery not charging

hello:

 

after more than 4 hour charging the indicator it is Fast blinking amber.

 

we don't have any change on windows indicator.

 

thanks,

 

regards

 

 

Sr Support Specialist
Posts: 8,368
Registered: ‎11-30-2015
Location: PH
Views: 1,845
Message 6 of 6

Re: lenovo ideapad 100 replacement battery not charging

Hi Paularie , 

 

Greetings . 

 

I would suggest you callin the store as the battery is not charging.

Moreso if the blinking amber do not proceed further to white and battery status remains the same. 

This may also reflect on the battery report.

 

Regards



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