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Lulunzuzu
Blue Screen Again
Posts: 4
Registered: ‎05-15-2019
Location: US
Views: 79
Message 1 of 6

lenovo ideapad 4-1470 hardware issue with USB during scan

i ran a scan on my ideapad 4 today and i got a message that something was wrong with my USB. i havnet had an issue before? what should i do to fix this? is there anything i can do, or will i need a repairman? 

Lulunzuzu
Blue Screen Again
Posts: 4
Registered: ‎05-15-2019
Location: US
Views: 76
Message 2 of 6

Re: lenovo ideapad 4-1470 hardware issue with USB during scan

heres a pic of what my scan said

 

Admin note: picture showing system serial number removed to prevent potential abuse. By all means re-post after masking private information.

Lulunzuzu
Blue Screen Again
Posts: 4
Registered: ‎05-15-2019
Location: US
Views: 74
Message 3 of 6

Re: lenovo ideapad 4-1470 hardware issue with USB during scan

heres another pic

 

Admin note: picture showing system serial number removed to prevent potential abuse. By all means re-post after masking private information.

JDGillis
Bit Torrent
Posts: 2,740
Registered: ‎12-11-2015
Location: US
Views: 58
Message 4 of 6

Re: lenovo ideapad 4-1470 hardware issue with USB during scan

In the upper right of the result screen in Lenovo Solution Center there is a grey 3.5" Diskette icon; can you click on that to save the results to a file , zip it up and then attach to your reply?   

 

Lenovo Solution Center has not been updated for over a year, so this could be a bogus result as well      Try using the newer Lenovo Diagnostics or the Lenovo Vantage Windows App to run a hardware scan, and see if you still get the error.

 

Best of luck,

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Lulunzuzu
Blue Screen Again
Posts: 4
Registered: ‎05-15-2019
Location: US
Views: 53
Message 5 of 6

Re: lenovo ideapad 4-1470 hardware issue with USB during scan

Ok I’ll give that a try. Ya the warranty ran out in 2018, so maybe that’s why? 

kristen_waston
Paper Tape
Posts: 1
Registered: ‎05-09-2019
Location: IN
Views: 24
Message 6 of 6

Re: lenovo ideapad 4-1470 hardware issue with USB during scan

Good Ans..!!

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