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abdelhady
Paper Tape
Posts: 4
Registered: ‎09-29-2018
Location: EG
Views: 851
Message 1 of 9

lenovo ideapad 520 crackling sound from laptop speakers

my new lenovo ideapad 520 speakers make crackling sound while playing any audio and thats only happen when its plugged in and charging 

Social Support Agent
Social Support Agent
Posts: 226
Registered: ‎08-01-2018
Location: PH
Views: 800
Message 2 of 9

Re: lenovo ideapad 520 crackling sound from laptop speakers

Hi abdelhady! 

 

Welcome to the community forums! 

 

To isolate hardware from software issue. Please try to connect a headphone jack while connected to the charger. See if you still hear the same crackling sound. If you hear the same sound on the headphones, update the latest audio drivers coming from Lenovo support site: https://support.lenovo.com/us/en/?Source=social_eservices&Medium=LITHIUM&Term=eServices_&Content=201...

 

If you don't hear the sound while on earphones, this is isolated with the speakers or body of the laptop getting grounded when the charger is connected. 

 

Let us know what you found out.

 

Regards,

Matt_lenovo

 

 

Moderator comment: Link expanded for transparency.



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abdelhady
Paper Tape
Posts: 4
Registered: ‎09-29-2018
Location: EG
Views: 792
Message 3 of 9

Re: lenovo ideapad 520 crackling sound from laptop speakers

Hi

 

 

 

Social Support Agent
Social Support Agent
Posts: 271
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Message 4 of 9

Re: lenovo ideapad 520 crackling sound from laptop speakers

I see. Since you already updated the drivers, but still getting a crackling sound, then it is a hardware issue. We suggest contacting our local support here: https://pcsupport.lenovo.com/us/en/supportphonelist for warranty repairs. Let us know if you need additional information.



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TinyMats
What's DOS?
Posts: 1
Registered: ‎10-01-2018
Location: IN
Views: 758
Message 5 of 9

Re: lenovo ideapad 520 crackling sound from laptop speakers

It is obvious you speakers is blown that’s the reason for the crackling sound. However you either replace the speakers or use handset or external speakers. 

Social Support Agent
Social Support Agent
Posts: 122
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Message 6 of 9

Re: lenovo ideapad 520 crackling sound from laptop speakers

We'd like to know for sure. Please get in touch with the local support for repair options. This is to avoid further damage to the laptop.

 

Regards,



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abdelhady
Paper Tape
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Location: EG
Views: 753
Message 7 of 9

Re: lenovo ideapad 520 crackling sound from laptop speakers

will do as soon as i got the time to
abdelhady
Paper Tape
Posts: 4
Registered: ‎09-29-2018
Location: EG
Views: 753
Message 8 of 9

Re: lenovo ideapad 520 crackling sound from laptop speakers

the crackling sound has nothing to do with the speaker itself , the crackling sounds happen whether  i am useing the speaker of handset while charging 

FadyT
Ctrl-Alt-Del
Posts: 6
Registered: ‎09-19-2018
Location: EG
Views: 552
Message 9 of 9

Re: lenovo ideapad 520 crackling sound from laptop speakers

I Have this issue too with the same laptop model and sent it to the warranty saying that there is no hardware problem after they have checked it would you please tell me what you have done as I am still suffernig from that crackling sound ?!

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